Lauren Tunstall
Pasadena,TX
Summary
Friendly and empathetic professional with over 9 years of experience in customer service, food and beverage sales, event planning, and team management. Skilled at efficiently handling daily operations, fostering synergistic work environments, and adept at cross-selling products and services to maximize opportunities. Committed to open communication and collaborative leadership, consistently upholding high standards in service and safety while nurturing a positive and supportive atmosphere. Dynamic and detail-oriented, with a proven track record in sales, customer relations, and team collaboration, ready to take on challenging new roles in hospitality.
Overview
7
7
years of professional experience
Work History
Online Reseller
In The Mix
Pasadena, TX
11.2022 - Current
- Prepared and organized online storefront marketing material, including product descriptions and subject lines, optimizing content to search engine criteria.
- Attended garage and estate sales to acquire saleable items.
- Investigated products and markets to determine areas for opportunity and viability for merchandising specific products, using online and offline sources.
- Uploaded digital media to online storefront, auction sites, and other shopping websites.
Bar/Event Manager
Republic Grill/ Battleground Golf Course
Deer Park, TX
06.2021 - 05.2022
- Successfully led and managed teams of 10+ waitstaff through over 95 events, showcasing multitasking and time management skills.
- Directed customer interactions, successfully resolving any complaint.
- Provided leadership and guidance throughout the entire lifecycle of an event, from conception through completion.
- Cultivated relationships with clients to set, meet, and deliver on expectations by maintaining patience and courtesy through strong communication skills and active listening.
Headwait (Lead Server)
Whiskey Cake Kitchen & Bar
Friendswood, TX
08.2017 - 03.2020
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Assisted with training of new staff members.
- Used focus and memorization skills to keep track of tables and remember orders.
- Effectively managed large parties by providing efficient, attentive service while ensuring accuracy with orders.
- Utilized teamwork and management skills to collaborate effectively with kitchen staff during busy periods.
Education
Applied Science
San Jacinto College District
Pasadena, TXVeterinary Technician
Vet Tech Institute of Houston
Houston, TXUX Design
Merit America
Skills
- Meticulous
- Active listening
- Open-mindedness
- Conflict Resolution
- Creativity
- Teamwork
- Empathy
REFERENCES
~Available Upon Request~
Timeline
Online Reseller
In The Mix
11.2022 - Current
Bar/Event Manager
Republic Grill/ Battleground Golf Course
06.2021 - 05.2022
Headwait (Lead Server)
Whiskey Cake Kitchen & Bar
08.2017 - 03.2020
Applied Science
San Jacinto College District
Veterinary Technician
Vet Tech Institute of Houston
UX Design
Merit America
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