Lauren Turner
Customer Service
Antioch,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
1
1
Language
Work History
Personal Banker
Bank Of America
Mount Prospect, IL
06.1998 - 12.2008
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Expanded client base by promoting new financial products.
- Cross-sold bank products and services to meet customer needs and provide options.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Processed deposits, withdrawals and ACH transfers accurately.
- Followed up with customers to gather feedback and provide additional assistance.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Tracked and processed customer account requests and applications.
- Verified customer identity and reviewed documentation for accuracy.
- Greeted customers and delivered information about new account processes.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Presented new and additional products and services to existing customers.
- Reconciled customer accounts and balanced daily transactions.
- Activated new accounts and issued customer identification numbers.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
- Provided customers with additional information regarding account services.
- Collected customer information and completed new account forms.
- Processed customer payments and account setup charges.
- Explained account terms and conditions to customers.
- Maintained customer records and updated account information.
- Responded to customer inquiries regarding new accounts and account services.
Retail Sales Specialist
Zany Brainy
Northbrook, IL
06.1995 - 06.2008
- Displayed merchandise by arranging in appealing ways to boost sales.
- Handled in-store purchase payment processing with cash and credit cards.
- Informed customers of current store promotions to encourage additional sales purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Issued receipts and processed refunds, credits, or exchanges.
- Answered questions about store policies and addressed customer concerns.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Increased sales and customer satisfaction through personalized servicing.
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Education
No Degree - General Education
William Rainey Harper College
Palatine, ILSkills
Banking
Cash Handling
Financial services
Relationship building and management
Attention to Detail
Excellent Communication
Self-Motivated
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Timeline
Personal Banker
Bank Of America
06.1998 - 12.2008
Retail Sales Specialist
Zany Brainy
06.1995 - 06.2008
No Degree - General Education
William Rainey Harper College