Lauren Turner

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Collected room deposits, fees, and payments.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

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• Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Worked with various hair dyes (Stocking, Organizing), along with hair tools and products.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Operated register to process payments and collect cash payment for order totals.

• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Bussed and reset tables to keep dining room and work areas clean.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.