Lauren Turner

• Delivered single call resolutions and maintained customer satisfaction through quality servicing.
• Explained technical concepts to diverse product users while maintaining pleasant disposition.
• Troubleshot company's website problems, applying advanced understanding of offerings.
• Implemented best practices throughout service calls, increasing satisfaction surveys.
• Implemented best practices throughout service calls, increasing satisfaction surveys 10%
• Minimized escalations by identifying and addressing client needs

• Documented vital signs and health history for patients in clinic and hospital environments.
• Coordinated with appropriate administrative staff to address clinical questions to members.
• Collected and documented patient medical information such
• Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
• Equipped patients with assistance required for basic care.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Followed comprehensive clinical protocols to safeguard patient safety.
• Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
• Comforted anxious patients before procedures and listened to concerns, offering support, and compassion

• Worked under Department of General Surgery Department assisting for clinical days and surgical days.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
• Prepared and administered medications to alleviate patient symptoms.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Taught patients about medications, procedures, and care plan instructions.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
• Assisted physicians and nurses with clinical procedures following safe practices.
• Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
• Documented patient information in EMR and prepared paperwork for medical staff.
• Highly trained in first and second assist at Vein Center.
• Retrieved vital signs and triage patients; documentation through Allscripts
  (electronic health records).
• Priced products and assist with inventory management matters, along with
  have meetings with logistics team for any new updates on purchases.
• Coordinated work of junior staff to keep team performance high and effectively handle needs of 40+ patients per day

• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed medical records management, including filing, organizing and scanning documents.
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Maintained staff's credentials and annual vaccination for ASC staff (D.P.M, CRNA, RN).
• Called insurance companies to verify insurance, pre-certification for surgeries and medical needs such as orthotics or diabetic shoes.
• Typed correspondence letters.

• Implemented new educational techniques to boost student comprehension while reducing learning time.
• Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
• Analyzed clinical settings' success in helping students achieve course and program outcomes.
• Conducted clinical simulations and provided feedback for each individual student.
• Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Evaluated students' competencies through written assignments and examinations.
• Supervised students when administering medications to maintain patient safety.

Department of Defense, Pentagon Servicing Military and Civilian Staff

• Provided administrative support and services to military and civilian personnel at The Pentagon.
• Managed communications, scheduling, and logistics for high-level meetings and events.
• Ensured efficient coordination and execution of daily operations within high-security environment.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Obtained client medical history, medication information, symptoms, and allergies.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Performed basic laboratory tests and collected specimens for further analysis.
• Followed all safety protocols and took necessary precautions while providing care.