Lauren Tutuny
Natick,MA
Summary
Dynamic and results-oriented professional with extensive experience in customer service sales and brand promotion, notably at Alo Yoga. Excelled in roles requiring creative and analytical thinking, teamwork, and problem-solving aptitude. Proven track record in enhancing customer loyalty and satisfaction, coupled with expertise in Microsoft Office and effective communication, driving significant business growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Retail Sales Associate
Alo Yoga
02.2024 - Current
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Independent Contractor
Self Employed Services
01.2022 - Current
- Conducted a Vinyasa Yoga class to a room of 1-50 people at local boutique studios, corporate business settings, and my own private practice as a 500hr Certified Yoga Instructor.
- Consulted with customers to assess needs and propose optimal solutions.
- Connected and expand online and in person through public outreach, networking, marketing and promoting for my business.
- Created online writing content and social media campaigns for my personal brand, Luna Yoga.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Concierge
Lifetime Athletic Club
01.2024 - 12.2024
- Maintained front desk's concierge membership information to provide visitors with access to relevant information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Closed Membership Sales to gain new customers and achieve sales goals.
Executive Personal Assistant
Private Practice
01.2022 - 12.2024
- Arranged domestic and international travel plans and itineraries for family.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation including childcare needs.
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Corporate Yoga Instructor
EXOS
04.2023 - 04.2024
- Kept studio area safe, organized, and comfortable for students.
- Maintained positive relationships with class members through personalized and knowledgeable service.
- Developed safe and effective exercise programs for class members.
- Arrived early to set up room, greet students, and answer questions.
Event Coordinator
Plant City
05.2019 - 02.2020
- Managed event logistics and operations.
- Coordinated schedules and timelines for events.
- Brainstormed and implemented creative event concepts and themes.
- Implemented protocols and procedures to effectively manage planning process.
- Assist Banquet Servers for exquisite execution.
Communications Consultant
Habitat for Humanity
01.2017 - 01.2020
- Acted as liaison between media and company during press releases and interviews.
- Enhanced media statements and presentations before sending to general public or media organizations.
- Updated company media platforms to align with changing internal goals and external variables.
- Monitored effectiveness of various campaigns and communication strategies.
Education
Bachelor of Arts - Communications
University of Rhode Island
Kingston, RI12-2017
Skills
- Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Powerpoint
- Scheduling coordination
- Problem-solving aptitude
- Written communication
- Creative and Analytical thinking
- Time management
- Telephone etiquette
- Teamwork and collaboration
- Customer service
- Brand promotion
- Customer relations management
- Problem-solving
- Marketing strategies
- Product and service sales
Certification
300hr Yoga Teacher Training - Down Under School of Yoga, Brookline, MA December 2024
200hr Yoga Teacher Training Program - Open Doors Yoga Studios January 2022
Timeline
Lead Retail Sales Associate
Alo Yoga
02.2024 - Current
Concierge
Lifetime Athletic Club
01.2024 - 12.2024
Corporate Yoga Instructor
EXOS
04.2023 - 04.2024
Independent Contractor
Self Employed Services
01.2022 - Current
Executive Personal Assistant
Private Practice
01.2022 - 12.2024
Event Coordinator
Plant City
05.2019 - 02.2020
Communications Consultant
Habitat for Humanity
01.2017 - 01.2020
300hr Yoga Teacher Training - Down Under School of Yoga, Brookline, MA December 2024
200hr Yoga Teacher Training Program - Open Doors Yoga Studios January 2022
Bachelor of Arts - Communications
University of Rhode Island
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