Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Portfolio
Websites
Timeline
BusinessAnalyst
Lauren Ubiera

Lauren Ubiera

Senior Instructional Designer
Apex,North Carolina

Summary

I’m an experienced instructional designer with 17 years of success in technical and sales enablement, partnering with subject matter experts (SMEs) across the globe. I’ve had the opportunity to design impactful learning solutions for leading organizations such as Cisco, Microsoft, IBM, GlaxoSmithKline, VMware, Morgan Stanley, and more. My focus is on creating meaningful learning experiences that inspire real behavioral change and deliver measurable results.

With a strong foundation in project planning and execution, I bring proven leadership and organizational skills to guide teams, streamline processes, and ensure every milestone is met. I’m passionate about crafting learning programs that not only engage but leave a lasting impression.

My background in instructional design has equipped me with a deep understanding of how to break down complex ideas, align initiatives with strategic goals, and build scalable programs that drive results. From leading cross-functional collaboration to developing content that resonates with diverse audiences, my ability to think both creatively and systematically makes me an ideal fit for program management roles that demand clarity, coordination, and impact.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Senior Instructional Designer, Sales Enablement

Pure Storage
12.2021 - 04.2025
  • Collaborating with a small team of senior program managers in the 'AI Task Force' to identify AI use cases, develop learning opportunities based on specific needs, and lead workshops
  • Conducted training sessions on leveraging AI to streamline processes and minimize waste.
  • Developed multiple GPTs to streamline redundant course materials and reference information, create slide decks, and generate images using a specific color palette
  • This also helps determine what can be deprecated and archived
  • Working closely with a small group of senior team members to develop and initiate a department-wide intake and prioritization process
  • This involved consistent collaboration with a special task force and interactions with various other team members and stakeholders to perfect the process over time
  • Our aim was to achieve accuracy in this process, as it was vital for prioritizing the appropriate projects and establishing realistic timelines for developing high-quality learning experiences, resources, and communications
  • Leading the redesign and development of sales leader onboarding
  • Collaborating heavily with many cross-functional teams to achieve strategic milestones for multiple projects
  • Designed and piloted an analysis framework, created to gather essential learning objectives (skills, knowledge, etc.) to successfully start the design phase
  • Created and implemented a range of processes to manage the training and information needs of the Sales team
  • Developed, branded, launched, and managed an initiative to empower instructional designers, curriculum developers, and other key roles
  • This internal learning program offers targeted training and development opportunities specifically tailored to the needs of various roles within Sales Enablement
  • Rolling out a more agile version of ADDIE (similar to SAM)

Trainer, Pre-Sales

Jaggaer
08.2021 - 12.2021
  • Identified new learning initiatives to support global customer success, collaborating with cross-functional teams to ensure alignment
  • Collaborated with a team of learning designers and Sales in order to foster a collaborative environment to streamline and improve program delivery and innovation

Application Trainer

Jaggaer
08.2018 - 08.2021
  • Designed, developed, and taught the first supplier management platform training program at JAGGAER
  • Led the analysis, design, development, implementation, and evaluation of training programs for customers and partners
  • I became the recognized program manager, SME, lead instructional designer, and primary trainer for the Supplier Management+ platform (now JAGGAER Supply Chain Collaboration)
  • This involved extensive technical writing, creating and editing Camtasia screencasts and major release updates, and managing focused program initiatives
  • Collaborated regularly with Sales, Product Management, and Marketing teams in Italy, Austria, and the UAE to ensure that training materials were consistently aligned with learner needs, key product updates, and strategic releases
  • Organized and facilitated live and virtual ILT sessions for customers and partners, both within the country and internationally, and was responsible for creating and evaluating role-based capstone projects and certifications
  • Implemented evaluation methods that were outcomes-based/goal-based to determine the achievement of objectives (S.M.A.R.T
  • Goals)
  • Assessed effectiveness through diverse sources, including surveys, focus groups, observations, and performance data to refine training materials and to identify gaps and opportunities for improvement

Consultant Instructional Designer (Contract)

MassMutual
04.2018 - 08.2018
  • Partnered with SMEs to design and build e-learning content, leveraging Storyline to create engaging and transformative learning experiences

Lead Instructional Designer

Global Knowledge
12.2013 - 06.2018
  • Company Overview: Now part of Skillsoft
  • Designed and developed PMI -authorized training partner courses, ensuring alignment with PMI standards and learning outcomes
  • Collaborated with internal stakeholders to scope, plan, resource, and manage the design and development of a wide range of learning projects
  • Conducted Alpha, Beta, and Pilot testing on courses for SoftLayer, Cisco, and PMI to ensure content quality and effectiveness before launch
  • Led dry runs and walkthroughs for various projects to verify readiness and streamline course delivery
  • Developed prototypes and made critical design decisions for all enterprise projects, ensuring strict adherence to the branding guidelines of each company or client
  • Additionally, created icon and style libraries/guides for each project
  • Managed and oversaw studio recordings of courses specifically designed for self-paced learning, ensuring a high-quality learner experience
  • Contributed to defining content repurposing strategy, optimizing the reuse of materials across different learning platforms and projects
  • Established design and style for the IBM Cloud (then SoftLayer) training portfolio
  • Led the design and development of a comprehensive $1 million portfolio of hybrid learning experiences for SoftLayer over a four-year period
  • This initiative involved close collaboration with a learning architect, internal and external stakeholders, subject matter experts, developers, program and project managers, and multimedia designers
  • I was honored with the Global Knowledge Center of Excellence Award (2015) by my director, Pat Sharp (currently Learning Content Director at Red Hat), in recognition of my contributions
  • This program significantly increased SoftLayer's sales performance
  • Built strong, collaborative relationships with Program and Product Management, Channel/Sales Enablement
  • Consistently utilized agile methodology (scrums, sprints) with my team to manage/expedite development
  • Conducted onsite meetings with Cisco to collaborate with and blueprint/architect new non-technical learning journeys, which I then designed and developed with a team of supporting instructional designers
  • Now part of Skillsoft

Instructional Designer

Global Knowledge
09.2002 - 06.2007
  • Company Overview: Now part of Skillsoft
  • Blueprinted, designed, and developed enterprise learning projects for high-profile clients such as Morgan Stanley, Abbott Laboratories, Forest Laboratories, Toshiba, Cisco, PMI, Microsoft, Schneider Electric, Glaxo, and Sara Lee
  • These projects included customized, role-based Sales and Technical courses featuring self-paced e-learning, live/virtual instructor-led solutions, and hybrid learning models
  • Traveled to collaborate on-site with clients and subject matter experts to deliver highly tailored learning solutions that met specific business needs and training goals
  • Now part of Skillsoft

Course Designer

05.2002 - 09.2002
  • Designed and developed self-paced e-learning courses by leveraging insights from existing instructor-led training (ILT) student and facilitator guides, analyzing recorded lectures, and revising current content, including instructional texts, assessments, and various activities
  • Additionally, conducted substantial edits on technical student and lab guides for Microsoft and Cisco instructor-led courses

Education

Bachelor of Arts - English

University of North Carolina
Chapel Hill
08.2000 - 06.2002

English Writing/Literature -

University of Massachusetts
Amherst
09.1998 - 05.2000

Project Management Certificate - undefined

eCornell (Cornell University)

Skills

Proficient in instructional design methodologies

undefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native or Bilingual
French
Limited Working

Portfolio

Due to copyright agreements and confidentiality clauses with past employers and clients, I'm unable to share my portfolio publicly online. Much of my work has been developed for proprietary systems or under strict usage guidelines, particularly in highly regulated or enterprise environments. That said, I would be more than happy to walk you through select samples during an interview or private conversation. I can share specific examples of my work and discuss the goals, process, outcomes, and my role in each project. I appreciate your understanding and would welcome the opportunity to showcase my experience in a more secure setting. Until we have the opportunity to meet in person, I’m sharing this sample project as a mockup of my work:

https://docs.google.com/presentation/d/19W6LzcAwcrUXbhIxgWnclIjFa5xAVrSOqh7YOxMZgEE/edit?usp=sharing

Timeline

Senior Instructional Designer, Sales Enablement

Pure Storage
12.2021 - 04.2025

Trainer, Pre-Sales

Jaggaer
08.2021 - 12.2021

Application Trainer

Jaggaer
08.2018 - 08.2021

Consultant Instructional Designer (Contract)

MassMutual
04.2018 - 08.2018

Lead Instructional Designer

Global Knowledge
12.2013 - 06.2018

Instructional Designer

Global Knowledge
09.2002 - 06.2007

Course Designer

05.2002 - 09.2002

Bachelor of Arts - English

University of North Carolina
08.2000 - 06.2002

English Writing/Literature -

University of Massachusetts
09.1998 - 05.2000

Project Management Certificate - undefined

eCornell (Cornell University)

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