Summary
Overview
Work History
Education
Certification
References
Timeline
Generic

Lauren Underwood

Orlando

Summary

I am pleased to submit my application for the full-time Quality Improvement Senior Manager position. With a strong clinical background, extensive experience in healthcare quality, and a proven ability to lead and influence multidisciplinary teams, I am confident in my ability to contribute meaningfully to your organization. I hold a Bachelor of Science in Nursing, with a minor in Biology, from the University of West Florida. Throughout my career, I have been recognized for my attention to detail, professionalism, and ability to work efficiently and effectively across diverse healthcare teams. I am deeply committed to patient safety, regulatory compliance, and driving sustainable improvements in care delivery. My empathy, compassion, and positive mindset allow me to support and motivate peers, while cultivating a culture of safety and performance excellence. In my current role as a Quality Improvement RN, I partner closely with outpatient practices to ensure alignment with state and federal regulations, as well as organizational standards. I have successfully led both long- and short-term quality improvement initiatives that strengthened patient safety during procedures and diagnostic testing. These projects included developing and implementing policies, SOPs, and workflows that improved regulatory readiness, and elevated overall quality outcomes. My prior inpatient and outpatient clinical experience further strengthened my time management, critical thinking, and assessment skills, forming the foundation of my current success in quality and process improvement. I am confident that a partnership with your team would be mutually beneficial. I am seeking a role that will challenge me, allow me to contribute at a higher strategic level, and leverage my clinical expertise and quality improvement knowledge to advance organizational priorities. I would welcome the opportunity to discuss how my experience and leadership align with the goals of your department. Thank you for your time and consideration. I look forward to the opportunity to interview with you.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Full Time Quality Improvement RN

AdventHealth Medical Group
Maitland
2023.11 - Current
  • Quality Improvement RN for Cardiology, Vascular, Pulmonary and Neurology service lines with a focus on medical emergency planning
  • Conduct quarterly Patient Safety Quality Assessments of outpatient practices and testing facilities
  • Create policies and standard operating procedures for new and existing procedures and processes
  • Education and training of clinical and non clinical staff
  • Quality improvement plans and initiatives
  • Create resources and implement strategies for clinical staff to enhance patient safety and quality of patient care
  • Facilitate and educate C Suite leaders on effective relational rounding tools as it relates to patient safety
  • Build psychological safety and culture amongst clincial teams

Full Time Specialty Cardiac Registered Nurse

Advent Health Medical Group Cardiology
Orlando
2021.09 - 2023.11
  • Respond, perform, and lead in emergency situations with clinical expertise and a level-headed approach to provide safe care and life-saving interventions.
  • Preceptor to new nurses in the department.
  • Interpret electrocardiograms, and assess changes in patient condition.
  • Communicate and collaborate with supervising physicians about abnormal diagnostic testing, and assessment concerns.
  • Perform diagnostic nuclear cardiac stress testing in an outpatient setting.
  • Maintain quality controls and documentation following quality improvement standards i.e. code cart maintenance, medication storage, biohazard safety, and lab supplies and storage.
  • Maintain radiation safety standards

Full Time Registered Nurse on Cardiopulmonary PCU

Advent Health Orlando
Orlando
2019.01 - 2021.07
  • Telemetry monitoring and EKG rhythm interpretation.
  • Trained, observed, evaluated, recorded, and reported the progress of graduate nurses as a preceptor.
  • Educated patients and families on disease, treatment, and care plans to enhance quality of life, and promote a positive attitude and healing.
  • Managed and titrated pulmonary hypertension medications and treatments according to physician orders as a pulmonary hypertension-certified RN.
  • Collaborated with physical and occupational therapists, and physicians, to develop care plans tailored to the patient's specific needs.
  • Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
  • Lead interdisciplinary rounds with a healthcare team to establish, enact, and evaluate patient care plans in preparation for discharge.

Preceptorship

Baptist Hospital
Pensacola
2017.05 - 2017.07
  • I worked in the Cardiovascular Intensive Care Unit, as well as floated to the Surgical Intensive Neurological Care Unit under supervision of CC RN.
  • Recovered open-heart surgery patients immediately post-op.
  • Developed strong critical thinking skills.
  • Learned the importance of interprofessional teamwork and designated roles within a healthcare team.

Education

Bachelor of Science And Nursing - Minor in Biology

University of West Florida
Pensacola
2018

AA -

Tallahassee Community College
Tallahassee, FL
2016

Certification

• Leadership Journey Program, AdventHealth 2025

• ACLS/BLS, renwed 02/2025

• HFACS-RCA2 02/2025

• PROSCI Change Management 08/2024

• Pulmonary Hypertension, 2021, with Dr. James Tarver III and Melisa Wilson, ARNP

References

  • Sueanne Dizon, Educator BSN, RN, PCCN, Advent Health Orlando South, 601 E Rollins St, Orlando, FL, 32803, (407)-963-2593, Sueanne.dizon@AdventHealth.com
  • Pam Weidert, Clinical Quality Manager, Baptist Hospital, 1000 W Moreno St, Pensacola, FL, 32501, (850)-434-4961, Pam.weidert@bhcpns.com
  • Lydia Toenes, Lecturer RN, MSN, University of West Florida, 11000 University Pkwy, Pensacola, FL, 32514, ltoenes@uwf.edu

Timeline

Full Time Quality Improvement RN

AdventHealth Medical Group
2023.11 - Current

Full Time Specialty Cardiac Registered Nurse

Advent Health Medical Group Cardiology
2021.09 - 2023.11

Full Time Registered Nurse on Cardiopulmonary PCU

Advent Health Orlando
2019.01 - 2021.07

Preceptorship

Baptist Hospital
2017.05 - 2017.07

Bachelor of Science And Nursing - Minor in Biology

University of West Florida

AA -

Tallahassee Community College
Lauren Underwood