Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Upright

Charlotte,MI

Summary

Dynamic and results-oriented professional with a proven track record at UFCW Local 951, where I negotiated favorable agreements and enhanced worker satisfaction. Skilled in inventory control and leadership, I excel in fostering workplace safety and delivering exceptional customer service. My approach prioritizes effective communication and assertiveness, driving significant improvements in efficiency and team cohesion.

Overview

3
3
years of professional experience

Work History

Bakery Clerk

Meijer
08.2022 - Current
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
  • Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
  • Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
  • Maintained detailed records of sales and inventory levels, aiding in accurate forecasting and ordering.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Union Steward

UFCW Local 951
04.2023 - Current
  • Negotiated favorable agreements for union members by participating in collective bargaining sessions.
  • Ensured fair treatment of all workers through diligent investigation of labor practices and potential violations.
  • Enhanced member satisfaction by addressing grievances promptly and effectively.
  • Maintained compliance with union contracts through careful review and communication of relevant information to members.
  • Facilitated open communication channels between union leadership, membership, and management teams to ensure transparency in decision-making processes.
  • Maintained accurate records related to member concerns, grievances filed, resolutions achieved, and other pertinent data for future reference or analysis purposes.
  • Conducted thorough research on industry standards to support negotiations during collective bargaining sessions.
  • Assisted in the resolution of conflicts involving both union members and non-union employees, maintaining harmony in the workforce.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.

Team Member

Dairy Queen
03.2021 - 09.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.

Education

Associate of Science - General Studies

Kellogg Community College
Battle Creek, MI
08.2024

Skills

  • Customer Service
  • Punctual and Reliable
  • Workplace Safety
  • Inventory Control
  • Phone Etiquette
  • Organization
  • Excellent Written and Verbal Communication
  • Attention to Detail
  • Work Prioritization
  • Leadership Qualities
  • Professionalism
  • Assertiveness

Timeline

Union Steward

UFCW Local 951
04.2023 - Current

Bakery Clerk

Meijer
08.2022 - Current

Team Member

Dairy Queen
03.2021 - 09.2021

Associate of Science - General Studies

Kellogg Community College

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Lauren Upright