Lauren Vaia
Human Resources Professional
Randolph Township,NJ
Summary
Skilled HR professional well-versed in setting up and administering all types of benefits plans, onboarding new employees and recruitment. Excellent verbal and written communication skills.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Benefits Administrator
Barnes And Noble College
Basking Ridge, NJ
09.2018 - 07.2019
- Reviewed benefits paperwork for accuracy and completeness.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Managed employee benefits program for 12,000 employee company, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked weekly and bi-weekly payroll for benefit deduction accuracy.
- Submitted terminated employee information for COBRA in a timely manner.
Human Resources Coordinator
Adjmi Apparel Group
New York, NY
05.2015 - 09.2018
- Assisted 250+ employees on a day to day basis.
- Responsible for new hire orientations and exit interviews.
- Conducted benefits meetings for newly eligible employees.
- Facilitated open enrollment processes and coordinated paperwork to to assist employees with benefit options.
- Enrolled employees in benefit programs including, medical, dental, vision, life insurance, STD/LTD, Aflac, 401(K), flexible spending and commuter benefits.
- Addressed and resolved general payroll-related inquires.
- Assisted management staff in annual year-end processes and data audits.
- Networked with local design schools to leverage resources.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process when needed.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Entered personnel and subcontractor data into ADP Workforce Now.
- Researched all payroll, COBRA, disability and FMLA issues.
- Handled all immigration-related issues for each business unit.
- Ran and uploaded 401(K) reports weekly.
- Provided Accounts Payable with monthly bill breakdowns for benefit programs.
- Performed audits to confirm proper payroll deductions to fund voluntary and involuntary benefits.
Human Resources Representative
DSM
Parsippany, NJ
07.2014 - 05.2015
- Responded to employee inquiries, questions and complaints for both employees and business partners for the US population, approximately 3000 employees.
- Processed paperwork from business partners for new hires, terminations, transfers and pay changes.
- Entered and updated all data changes in SAP HR.
- Answered employee inquiries regarding health benefits and 401k options.
- Entered and tracked education reimbursements.
- Completed verifications of employment and unemployment claims.
Staffing Manager
Robert Half Office Team
Parsippany, NJ
03.2014 - 07.2014
- Performed full-cycle recruiting, including sourcing and interviewing candidates for temporary assignments.
- Provided career guidance for candidates.
- Marketed our temporary services to grow and develop my client base.
- Provided excellent customer service and open communication with clients.
- Took detailed job orders when clients had needs and matched candidates' skills with those needs.
Customer Service Representative
David's Bridal
Paramus, NJ
09.2013 - 03.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to all customers.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details into customer profile in our computer system to track requests, document problems and record solutions offered.
- Managed cash registers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Psychology
University of Delaware
Newark, DE 08.2011 - 08.2013
Skills
Benefits explanation and administration
undefinedTimeline
Benefits Administrator
Barnes And Noble College
09.2018 - 07.2019
Human Resources Coordinator
Adjmi Apparel Group
05.2015 - 09.2018
Human Resources Representative
DSM
07.2014 - 05.2015
Staffing Manager
Robert Half Office Team
03.2014 - 07.2014
Customer Service Representative
David's Bridal
09.2013 - 03.2014
Bachelor of Arts - Psychology
University of Delaware
08.2011 - 08.2013
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