Lauren Vaia
Human Resources Professional
Randolph Township,NJ
Summary
Skilled HR professional well-versed in setting up and administering all types of benefits plans, onboarding new employees and recruitment. Excellent verbal and written communication skills.
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Benefits Administrator
Barnes And Noble College
Basking Ridge, NJ
09.2018 - 07.2019
- Reviewed benefits paperwork for accuracy and completeness.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Managed employee benefits program for 12,000 employee company, working with vendors, providers and staff to maintain strong portfolio of insurance and retirement options.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked weekly and bi-weekly payroll for benefit deduction accuracy.
- Submitted terminated employee information for COBRA in a timely manner.
Human Resources Coordinator
Adjmi Apparel Group
New York, NY
05.2015 - 09.2018
- Assisted 250+ employees on a day to day basis.
- Responsible for new hire orientations and exit interviews.
- Conducted benefits meetings for newly eligible employees.
- Facilitated open enrollment processes and coordinated paperwork to to assist employees with benefit options.
- Enrolled employees in benefit programs including, medical, dental, vision, life insurance, STD/LTD, Aflac, 401(K), flexible spending and commuter benefits.
- Addressed and resolved general payroll-related inquires.
- Assisted management staff in annual year-end processes and data audits.
- Networked with local design schools to leverage resources.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process when needed.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Entered personnel and subcontractor data into ADP Workforce Now.
- Researched all payroll, COBRA, disability and FMLA issues.
- Handled all immigration-related issues for each business unit.
- Ran and uploaded 401(K) reports weekly.
- Provided Accounts Payable with monthly bill breakdowns for benefit programs.
- Performed audits to confirm proper payroll deductions to fund voluntary and involuntary benefits.
Human Resources Representative
DSM
Parsippany, NJ
07.2014 - 05.2015
- Responded to employee inquiries, questions and complaints for both employees and business partners for the US population, approximately 3000 employees.
- Processed paperwork from business partners for new hires, terminations, transfers and pay changes.
- Entered and updated all data changes in SAP HR.
- Answered employee inquiries regarding health benefits and 401k options.
- Entered and tracked education reimbursements.
- Completed verifications of employment and unemployment claims.
Staffing Manager
Robert Half Office Team
Parsippany, NJ
03.2014 - 07.2014
- Performed full-cycle recruiting, including sourcing and interviewing candidates for temporary assignments.
- Provided career guidance for candidates.
- Marketed our temporary services to grow and develop my client base.
- Provided excellent customer service and open communication with clients.
- Took detailed job orders when clients had needs and matched candidates' skills with those needs.
Customer Service Representative
David's Bridal
Paramus, NJ
09.2013 - 03.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to all customers.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Entered customer interaction details into customer profile in our computer system to track requests, document problems and record solutions offered.
- Managed cash registers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Bachelor of Arts - Psychology
University of Delaware
Newark, DE 08.2011 - 08.2013
Skills
Benefits explanation and administration
New employee enrollment
Superb interpersonal skills
Multitasking abilities
Written and oral communication
Relationship building
Organization and Time management
Benefits and payroll coordination
ADP Workforce Now
Proficient in Microsoft Office
Proficient in Outlook
Timeline
Benefits Administrator
Barnes And Noble College
09.2018 - 07.2019
Human Resources Coordinator
Adjmi Apparel Group
05.2015 - 09.2018
Human Resources Representative
DSM
07.2014 - 05.2015
Staffing Manager
Robert Half Office Team
03.2014 - 07.2014
Customer Service Representative
David's Bridal
09.2013 - 03.2014
Bachelor of Arts - Psychology
University of Delaware
08.2011 - 08.2013