Lauren Valdez
La Mesa,CA
Summary
Resourceful Area Director offering 3 years of experience establishing effective operational procedures and maximizing business and team performance. Motivational and encouraging professional certified in Behavior Analysis. Natural leader with strong business acumen and deep knowledge of company operation optimization.
Overview
11
11
years of professional experience
Work History
Area Director
ACES
12.2021 - Current
- Dedicated support to Regional Director and works in concert with company department heads (HR, IT, Finance, Training etc.) and the executive team (CEO, COO, CFO, VPs etc.) to champion, lead and execute companywide initiatives and maintain overall company health and growth in a face-paced environment
- Manages all employee job responsibilities, goals and outcomes with the ability to exercise high judgement and decision making in ambiguous environments
- Assisting in quality assurance, financial and/or any other audits
- Collaborates with, and takes direction directly from, CEO, CFO and VPs to accept new client referrals and roll out new company initiatives and communicates trends in data analytics to ensure success of various initiatives
- Achieved higher employee retention rates by implementing effective team-building initiatives and employee development programs.
- Streamlined processes for increased efficiency by evaluating and restructuring departmental operations.
- Improved customer satisfaction ratings by reinforcing a customer-centric approach within the area teams.
- Developed high-performing teams through strategic recruitment, training, and performance management efforts.
- Increased revenue growth with the implementation of innovative marketing strategies and sales techniques.
- Enhanced communication between departments, fostering collaboration and cross-functional teamwork to achieve company objectives.
- Reduced operational costs through careful budget management and resource allocation optimization.
- Implemented new technology solutions to improve data-driven decision-making processes across all departments.
- Creates frequent complex schedules for clinical team
- Conducts interviews to hire clinical management and initiates promotion process as needed throughout clinical management’s career to accomplish company growth and support personal career growth
- Manages clinic budget and expense reports
- Plans and facilitates on-site and off-site events for clinical team
- Attending vendor meetings and parent meetings as needed
- Welcomes new clients and visitors and facilitates on-site tours to promote the company and highlight special operations
- Trains new clinical management staff including Supervisors, Outcome Managers, Treatment Initiation Managers and Registered Behavior Technicians and supports the professional development of clinical management staff and ensure top quality clinical compliance
- Gathers feedback from all departments to facilitate mentorship and support of clinical staff
- Manages clinical teams time off requests and expense reimbursement
- Attending meetings with staff from the Human Resources Department, Recruiting Department, and Scheduling Department to communicate and problem solve any issues that may arise for overall functioning of company
- Provides consultation and supervision for challenging clients and problem-solving challenging situations with clients and staff
- Collaborating with office managers to ensure front desk staff are following through on job responsibilities and office is maintained appropriately
- Evaluate and request pay increases for all staff.
Treatment Initiation Manager
ACES
03.2020 - 12.2021
- Provide timely and accurate clinical assessments to clients in the clinic, home, community, or on telehealth
- Utilizes evidence-based ABA assessment techniques
- Transition clients from initial intake to their treatment team and monitor utilization of recommended hours during the first authorization period
- Review treatment overview, processes, and expectations with the family
- Keep the care team updated regarding status of assessment
- Prepare and submit final ABA Treatment Plan using approved case specific templates
- Review quarterly outcome data from region and collaborate on clinical strategy elevation
- Assist Area Director with supporting challenging clinical cases to influence positive outcomes.
Clinical Supervisor
ACES
12.2016 - 03.2020
- Case management (e.g., Design, develop and implement a wide range of ABA programs for individuals with autism and other developmental disabilities)
- Collaborate and coordinate care with families and other professionals (e.g., SLP, OT, PCM etc.) to tailor ABA programs to specific client needs
- Supervise direct care staff (i.e., RBTs) and travel between regionalized clients
- Analyze and update client progress reports via industry-leading data collection software
- Conduct on-going clinical assessments
- Analyzing data and making programmatic changes based on data analysis throughout treatment period
- Develop behavior intervention plans for clients ages 2 - 18.
RBT
ACES
08.2013 - 12.2016
- Delivered Applied Behavioral Analysis services to individuals with a diagnosis of ASD under the supervision of a Board Certified Behavior Analyst
- Collected and recorded data with various measurement procedures
- Assisted in parent trainings led by Board Certified Behavior Analyst.
Education
Bachelors in Biology -
University of San Francisco
San Francisco, CA05.2013
Masters in Education - Applied Behavior Analysis
Arizona State University
Tempe, AZ2016
Board Certified Behavior Analyst -
BACB
San Diego, CA2016
Skills
- Operations Management
- Team Management
- Staff Training and Development
- Schedule Management
- Financial Oversight
- Leadership Development
- Strategic Planning
- Conflict Resolution
professional references
- Elissa Collins, Chula Vista, CA, 619-587-2299
- Kerry Reck, San Diego, CA, 619-213-2964
- Courtney Vidal, Concord, CA, 714-336-8213
Timeline
Area Director
ACES
12.2021 - Current
Treatment Initiation Manager
ACES
03.2020 - 12.2021
Clinical Supervisor
ACES
12.2016 - 03.2020
RBT
ACES
08.2013 - 12.2016
Bachelors in Biology -
University of San Francisco
Masters in Education - Applied Behavior Analysis
Arizona State University
Board Certified Behavior Analyst -
BACB