Lauren Vale
Voorheesville,NY
Summary
Dynamic and detail-oriented Operations Coordinator at Cornell Cooperative Extension in the Supplemental Nutrition Assistance Education Program (SNAP-Ed). Committed to community outreach, I bring extensive management experience and a proven track record in cultivating professional relationships with external clients. Ambitious and inspired to assist my fellow Epileptic community, I leverage my strong leadership and problem-solving abilities to enhance program visibility and impact. I am personable, compassionate, and empathetic, all while upholding professional standards in both verbal and written communication. My strong time management and multitasking skills further enable me to excel in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Operations Coordinator
Cornell Cooperative Extension - Capital Region
06.2022 - 10.2024
- Managed team of community nutrition educators throughout the capital region by providing direction and guidance in order to achieve target goals.
- Boosted productivity by establishing effective communication channels between department members.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Serve as capital region representative to the PEARS statewide workgroup. As well as overseeing staff data entry of outreach for SNAP-Ed program activities.
- Manage reporting schedules. Compile and utilize PEARS data into annual and quarterly reporting on national, state and local levels.
- Initiate, compile, and review quarterly voucher components, working closely with finance department.
- Track program expenses and budget monthly for operating, travel, equipment, and rent/utility items in collaboration with Regional Program Leader.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes with high emphasis on outreach within lower income communities.
COVID-19 Contact Tracer Investigator
Public Consulting Group, Inc.
12.2020 - 01.2022
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID-19.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Performed record keeping by logging client information within secure contact-tracing software.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Coordinated with public health and local facilities to support isolation and quarantine of individuals.
- Targeted specific community groups with wellness and disease management information.
Education
Bachelor of Fine Arts - Photography
School of Visual Arts
New York, NY2014
Skills
- Excellent customer and client relations
- Diligent written and verbal communication
- Extremely personable
- Detail oriented
- High volume filing and data archiving
- Statistical data gathering and spreadsheet management
- Project organization and scheduling
- Time management and prioritizing
- Documentation proficiency
- Problem-Solving
- Client Advocacy
- Case Needs Assessment
Timeline
Operations Coordinator
Cornell Cooperative Extension - Capital Region
06.2022 - 10.2024
COVID-19 Contact Tracer Investigator
Public Consulting Group, Inc.
12.2020 - 01.2022
Bachelor of Fine Arts - Photography
School of Visual Arts
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