LAUREN VAN CLEAVE
Lockport,Illinois
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Reliable Shift Leader with ten years in the Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
9
9
years of professional experience
Work History
Cashier
Meijer
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Supervisor
Next Mex
03.2022 - 03.2024
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Cultivated professional working relationships with peers and supervisors.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sales Associate
Target
01.2019 - 08.2022
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged with customers to effectively build rapport and lasting relationships.
Assistant Sales Manager
Khols
04.2019 - 03.2022
- Strengthened performance by applying excellent program and project leadership skills.
- Managed accounts to retain existing relationships and grow share of business.
- Boosted sales performance by implementing effective sales strategies and coaching team members.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Sales Associate
Joann Fabrics
03.2016 - 11.2019
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Sales Associate
Hallmark
04.2015 - 06.2017
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged with customers to effectively build rapport and lasting relationships.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Lockport High School
Lockport, IL05.2017
Skills
- Interpreting Job Specifications
- Sales expertise
- Goal Setting and Tracking
- Assigning Work
- Critical Thinking
- Issue Resolution
- Role Modeling
- Employee Training
- Cash handling expertise
- Relationship Building
- Sales Reporting
- Customer-Oriented
- Decision-making capabilities
- Strong verbal and written communication
Timeline
Cashier
Meijer
02.2024 - Current
Shift Supervisor
Next Mex
03.2022 - 03.2024
Assistant Sales Manager
Khols
04.2019 - 03.2022
Sales Associate
Target
01.2019 - 08.2022
Sales Associate
Joann Fabrics
03.2016 - 11.2019
Sales Associate
Hallmark
04.2015 - 06.2017
High School Diploma -
Lockport High School