Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lauren Van Daalwyk

Appleton

Summary

-Knowledgeable in food service with solid background in food preparation and customer service. Known for maintaining high standards in product quality and hygiene. Demonstrated ability to work efficiently in fast-paced environments and provide excellent customer service.

-Knowledgeable cashier with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

-Dedicated Retail Sales Consultant skilled at leveraging market data, competitive insights and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed.

Overview

6
6
years of professional experience

Work History

Dog Daycare Attendant

Busters Buddies
10.2024 - Current
  • Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
  • Gave animals proper attention to promote secure environment in owner's absence.
  • Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
  • Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Communicated professionally with pet owners via phone, email, and text.
  • Ensured timely feeding schedules were maintained for all dogs within the facility according to owner-provided instructions.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Operated cash register to record transactions accurately and efficiently.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled cash with high accuracy and took care to check bills for fraud.

Retail Store Associate

Lamers Dairy
10.2022 - 10.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Processed returns and exchanges efficiently, maintaining customer satisfaction while adhering to company policies.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that aligned with company policy yet satisfied the customer''s concerns.
  • Handled cash transactions accurately, ensuring balanced registers at the end of each shift.
  • Maintained an orderly and visually appealing store environment by organizing merchandise displays and cleaning the sales floor regularly.
  • Trained new hires on company policies, procedures, and best practices in customer service, fostering a productive work environment.
  • Managed efficient cash register operations.
  • Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Deli Clerk and Cashier

Festival Foods
05.2019 - 09.2023
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

Education

Bachelor of Science - Elementary And Special Education

University of Wisconsin, Oshkosh
Oshkosh, WI
12-2026

High School Diploma -

Kimberly High School
Kimberly, WI
06-2022

Skills

  • Customer service
  • Problem resolution
  • Relationship building
  • Payment processing
  • Customer satisfaction measurement
  • Product knowledge
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Money handling
  • Customer service excellence
  • Reliability and punctuality

Languages

English
Native or Bilingual

Timeline

Dog Daycare Attendant

Busters Buddies
10.2024 - Current

Retail Store Associate

Lamers Dairy
10.2022 - 10.2024

Deli Clerk and Cashier

Festival Foods
05.2019 - 09.2023

Bachelor of Science - Elementary And Special Education

University of Wisconsin, Oshkosh

High School Diploma -

Kimberly High School

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Lauren Van Daalwyk