Lauren Vanderlaan
Prospect Park,NJ
Summary
Dedicated, passionate and versatile professional with over 10 years of experience. Excel in customer service and sales management. Enhanced team performance and revenue through mentorship and upselling, showcasing adaptability and a focus on continuing education. Skilled in inventory management and sanitation, I ensure top-notch service and client satisfaction while multitasking and smoothly navigating high volume and stressful situations with diplomacy.
Overview
10
10
years of professional experience
Work History
Senior Hairstylist
Hidden Gem Beauty and Wellness
10.2022 - 04.2024
- Mentored junior hairstylists, improving their skills and enhancing overall team performance.
- Increased salon revenue by upselling exclusive hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending services based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Provided an exceptional customer experience and services while maintaining a 5 out of 5 Star rating on Fresha and Google.
Cleaning Crew Manager
Prestige Industrial Cleaning
01.2017 - 01.2021
- Monitored industry guidelines and trends to stay current on best practices for efficient and effective cleaning services.
- Improved overall cleanliness by implementing efficient cleaning schedules and procedures.
- Implemented eco-friendly practices, reducing waste and promoting sustainability in all cleaning operations.
- Organized regular team meetings to discuss progress, address concerns, and celebrate successes.
- Manages Employee work schedule, finances and check distribution.
- Employee training and frequent onsite visitation to ensure quality service and protocols are met.
Spa Receptionist
Metropolitan Day Spa
08.2016 - 07.2018
- Maintained cleanliness of reception and spa Areas, contributing to an inviting atmosphere for guests.
- Escorted clients to appropriate spa areas, treatment rooms, and waiting area.
- Handled scheduling clientele and logging guest information for efficient and safe servicing.
- Studied details about types of treatments, procedures, and services in order to answer questions and educate spa guests.
- Producing Promotion banners and maintaining social media for business.
- Managed high call volume as well as seamless check-out through a POS.
Sales Manager
Wayne Puppies
06.2014 - 04.2016
- Managed sales, customer inquiries, enabling quick resolution for issues, and client satisfaction.
- Thoroughly educated customers on the pet adoption process as well as after care and any medical conditions that may or may not arise.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and training and performance-based incentives.
- Maintained facilities cleanliness while insuring the safety of the puppies as well as following sanitation guidelines.
- Ensuring safe distribution of any medication
Education
License - Cosmetology
Parisian Beauty Academy
Hackensack, NJ04-2018
High School Diploma -
Passaic County Tech
Wayne, NJ06-2009
Skills
- Continuing education focus
- Customer service specialist
- Inventory management
- Construction
- Color, cutting and chemical specialist
- Cash Handling
- Sales Management
- Professionalism
- Effective problem solving
- Sanitation, sterilization and facility maintenance
- Employee Training
- Adaptability
Timeline
Senior Hairstylist
Hidden Gem Beauty and Wellness
10.2022 - 04.2024
Cleaning Crew Manager
Prestige Industrial Cleaning
01.2017 - 01.2021
Spa Receptionist
Metropolitan Day Spa
08.2016 - 07.2018
Sales Manager
Wayne Puppies
06.2014 - 04.2016
License - Cosmetology
Parisian Beauty Academy
High School Diploma -
Passaic County Tech
Similar Profiles
Gabriella Ramos-OrtizGabriella Ramos-Ortiz
Reception Manager at Hidden Gem SpaReception Manager at Hidden Gem Spa
PARIS BROCKPARIS BROCK
Housekeeping Supervisor at AIRBNB HIDDEN GEMHousekeeping Supervisor at AIRBNB HIDDEN GEM
Madison HammackMadison Hammack
Private Groom at Hidden Gem FarmPrivate Groom at Hidden Gem Farm