Lauren Villamana
Newtown,CT
Summary
Dynamic customer service professional with a proven track record of elevating guest satisfaction and optimizing operational efficiency. Expertise in implementing strategic initiatives that enhance service quality, ensuring a seamless and enjoyable experience for all guests. Strong leadership and communication skills foster a collaborative team environment while effectively addressing guest needs and concerns. Committed to delivering exceptional service and driving continuous improvement in customer experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Experience Lead
lululemon
Danbury, CT
05.2025 - Current
- Deliver personalized support to guests, ensuring unique needs are understood and resolved to maximize satisfaction.
- Oversee floor operations, coordinate workflows, and manage sales while maintaining a seamless customer experience.
- Mentor and coach team members, providing feedback to strengthen customer engagement and professional growth.
- Leverage technology for inventory processing and operational efficiency.
- Oversee omni-channel orders, ensuring accuracy and timely fulfillment across multiple platforms.
- Developed and implemented a streamlined spreadsheet system to improve tracking of sales records, providing greater visibility into performance trends and supporting more informed business decisions.
Community Specialist
lululemon, Fashion Outlets of Chicago
Chicago, IL
07.2024 - 05.2025
- Spearheaded customer engagement through events and live experiences, increasing community membership by 40%.
- Built lasting client relationships via outreach and local partnerships, driving store traffic and customer loyalty.
- Collaborated cross-functionally to deliver a high-quality customer journey and resolve customer challenges.
Brand Manager
Dimos Pizza
Chicago, IL
01.2024 - 07.2024
- Managed customer inquiries across digital platforms; developed timely solutions and improved online engagement by 20%.
- Coordinated promotional campaigns and partnered with local businesses to optimize customer experience.
- Designed and implemented in-store and online content to align with customer needs and expectations.
Event Assistant / Event Shift Lead
The Redding Roadhouse
Redding, CT
05.2023 - 10.2023
- Acted as the primary point of contact for clients during events, addressing real-time concerns and troubleshooting issues.
- Collaborated with operations leadership to ensure seamless event execution and client satisfaction.
- Directed team members to deliver prompt and efficient service under high-pressure conditions.
Educator
lululemon
Danbury, CT
06.2022 - 05.2023
- Guided customers through product features and solutions, ensuring alignment with their needs.
- Delivered excellent service while resolving concerns and maintaining long-term relationships.
Freelance Dance Instructor
05.2020 - 06.2022
- Adapted teaching methods to meet diverse learning styles, enhancing overall client experience.
Education
Bachelor of Arts - Communications & Dance, Concentration: Media/Photography
Marymount Manhattan College
New York, NY05.2020
Skills
- Customer Support & Troubleshooting
- Client Communication
- Conflict Resolution
- Microsoft Office
- Pro Tools
- Premiere
- Adobe Suite (Lightroom, Photoshop)
- Canva
- Strong organizational skills, detail-oriented, adaptable, proactive team player
- Interest in AI, technology, and customer-centric software applications
Certification
CPR/AED Certified
Timeline
Guest Experience Lead
lululemon
05.2025 - Current
Community Specialist
lululemon, Fashion Outlets of Chicago
07.2024 - 05.2025
Brand Manager
Dimos Pizza
01.2024 - 07.2024
Event Assistant / Event Shift Lead
The Redding Roadhouse
05.2023 - 10.2023
Educator
lululemon
06.2022 - 05.2023
Freelance Dance Instructor
05.2020 - 06.2022
Bachelor of Arts - Communications & Dance, Concentration: Media/Photography
Marymount Manhattan College