Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Villamana

Newtown,CT

Summary

Dynamic customer service professional with a proven track record of elevating guest satisfaction and optimizing operational efficiency. Expertise in implementing strategic initiatives that enhance service quality, ensuring a seamless and enjoyable experience for all guests. Strong leadership and communication skills foster a collaborative team environment while effectively addressing guest needs and concerns. Committed to delivering exceptional service and driving continuous improvement in customer experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Guest Experience Lead

lululemon
05.2025 - Current
  • Deliver personalized support to guests, ensuring unique needs are understood and resolved to maximize satisfaction.
  • Oversee floor operations, coordinate workflows, and manage sales while maintaining a seamless customer experience.
  • Mentor and coach team members, providing feedback to strengthen customer engagement and professional growth.
  • Leverage technology for inventory processing and operational efficiency.
  • Oversee omni-channel orders, ensuring accuracy and timely fulfillment across multiple platforms.
  • Developed and implemented a streamlined spreadsheet system to improve tracking of sales records, providing greater visibility into performance trends and supporting more informed business decisions.

Community Specialist

lululemon, Fashion Outlets of Chicago
07.2024 - 05.2025
  • Spearheaded customer engagement through events and live experiences, increasing community membership by 40%.
  • Built lasting client relationships via outreach and local partnerships, driving store traffic and customer loyalty.
  • Collaborated cross-functionally to deliver a high-quality customer journey and resolve customer challenges.

Brand Manager

Dimos Pizza
01.2024 - 07.2024
  • Managed customer inquiries across digital platforms; developed timely solutions and improved online engagement by 20%.
  • Coordinated promotional campaigns and partnered with local businesses to optimize customer experience.
  • Designed and implemented in-store and online content to align with customer needs and expectations.

Event Assistant / Event Shift Lead

The Redding Roadhouse
05.2023 - 10.2023
  • Acted as the primary point of contact for clients during events, addressing real-time concerns and troubleshooting issues.
  • Collaborated with operations leadership to ensure seamless event execution and client satisfaction.
  • Directed team members to deliver prompt and efficient service under high-pressure conditions.

Educator

lululemon
06.2022 - 05.2023
  • Guided customers through product features and solutions, ensuring alignment with their needs.
  • Delivered excellent service while resolving concerns and maintaining long-term relationships.

Freelance Dance Instructor

05.2020 - 06.2022
  • Adapted teaching methods to meet diverse learning styles, enhancing overall client experience.

Education

Bachelor of Arts - Communications & Dance, Concentration: Media/Photography

Marymount Manhattan College
New York, NY
05.2020

Skills

  • Customer Support & Troubleshooting
  • Client Communication
  • Conflict Resolution
  • Microsoft Office
  • Pro Tools
  • Premiere
  • Adobe Suite (Lightroom, Photoshop)
  • Canva
  • Strong organizational skills, detail-oriented, adaptable, proactive team player
  • Interest in AI, technology, and customer-centric software applications

Certification

CPR/AED Certified

Timeline

Guest Experience Lead

lululemon
05.2025 - Current

Community Specialist

lululemon, Fashion Outlets of Chicago
07.2024 - 05.2025

Brand Manager

Dimos Pizza
01.2024 - 07.2024

Event Assistant / Event Shift Lead

The Redding Roadhouse
05.2023 - 10.2023

Educator

lululemon
06.2022 - 05.2023

Freelance Dance Instructor

05.2020 - 06.2022

Bachelor of Arts - Communications & Dance, Concentration: Media/Photography

Marymount Manhattan College

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