Lauren Voorhies
Portland
Summary
Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Resourceful and experienced, offering expertise in customer service, administrative tasks and office management. Team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Executive Assistant
Jackson Civil Engineering
05.2023 - Current
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
Clinic Manager
Family Development Collective
05.2021 - 04.2023
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA and general liability.
- Clinic management and oversight, including but not limited to: daily billing, knowledge of billing codes, and coordination with insurance for pre-authorizations.
- Direct day-to-day administrative and operational functions for over 300 clients, up to 15 clinicians, and upper level management and CEO.
- Networking with organizations and individuals at high profile events.
- Ability to represent our company goals to a wide audience and model our core beliefs and values.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Implemented innovative marketing strategies, increasing patient awareness and attracting new clients to the clinic.
- Fostered a culture of accountability among staff members, instilling an unwavering commitment to delivering high-quality care services across all aspects of the organization's operations.
Market Manager
Pacific Coast Farmers Market Association
06.2020 - 04.2021
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Built relationships with customers and community to establish long-term business growth.
- Resolved conflicts with high-profile customers to maintain relationships and increase return customer base.
Curatorial Assistant
Nevada Historical Society
12.2017 - 12.2019
- Guided gallery visitors through facility and delivered engaging talks on exhibitions to stimulate interest in Nevada's cultural history.
- Engaged in hands-on training with gallery's curatorial team to advance curatorial skills in real-world setting.
- Developed gallery operations, customer service and marketing skills to enhance gallery management knowledge.
- Enhanced exhibit quality by researching and selecting artifacts for display in accordance with the museum's policies.
- Maintained accurate records of artwork acquisitions, ensuring proper documentation and cataloging for future reference.
- Served as a resource for curators by conducting extensive research on artists, periods, and movements – enriching overall exhibition content.
Education
BA - HISTORY, ANTHROPOLOGY
University of Nevada, Reno
Reno, NV12.2019
Skills
- Project Oversight
- Records Management Systems
- Fundraising Operations
- Meeting Agenda Preparation
- Reports and Financial Statements
- Administrative Oversight
- Social Media Knowledge
- Executive support
- Strong problem solver
- Meticulous attention to detail
- Office management
- Administrative support
Affiliations
Phi Kappa Phi Honor Society
Timeline
Executive Assistant
Jackson Civil Engineering
05.2023 - Current
Clinic Manager
Family Development Collective
05.2021 - 04.2023
Market Manager
Pacific Coast Farmers Market Association
06.2020 - 04.2021
Curatorial Assistant
Nevada Historical Society
12.2017 - 12.2019
BA - HISTORY, ANTHROPOLOGY
University of Nevada, Reno
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