Lauren Wagner
Norco,CA
Summary
Results-driven professional with expertise in operational excellence and meticulous record-keeping, cultivated through diverse roles. Proven ability to enhance customer satisfaction through exceptional organizational skills and a positive demeanor, while effectively managing team dynamics with a commitment to continual improvement.
Overview
8
8
years of professional experience
Work History
Professional Horse Trainer
Self-employeed
Norco, CA
06.2022 - Current
- Instructed riders in proper riding techniques according to their skill level and desired goals.
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Developed and implemented individualized training plans for horses of varying ages, breeds, and experience levels according to owners' goals.
- Maintained records on each horse's progress including diet, exercise routine, medical treatment and vaccinations.
- Conducted daily physical assessments to monitor the health and progress of each horse monitoring horses' health and temperament for signs of injury and illness.
- Successfully competed on personal and client-owned horses to high levels.
- Provided hands-on instruction in basic equine skills such as grooming, tacking up, lunging, and riding.
- Evaluated animals for trainability and ability to perform.
- Trained and rode horses across wide age range and multiple different breeds
- Supervised the care of horses while they were boarded at the facility or away from home competing in shows or races.
- Prepared horses for travel during short and long distances.
- Advised owners on strategies for continuing training and lessons.
- Facilitated regular meetings between clients and veterinarians to ensure optimal health care for the animal.
- Administered prescribed medications to animals.
- Performed veterinary related treatments.
- Organized proper nutritional diets for horses according to their workload, age, and breed.
- Executive Board Member of Temecula Valley Chapter California Dressage Association
- Continued education with United States Dressage Federation
- Successful management of Equine Breeding programs
- Assisting in Equine Breeding by Artificial Insemination
Manager
Gunslinger Auctions
Orange, CA
06.2017 - 10.2022
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met with the DOJ, ATF, and local police agencies.
- Conducted testing of software and systems to ensure quality and reliability for DOJ systems and online bidding software.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products, services, and government-related paperwork.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively under pressure.
- Updated and maintained databases with current information relating to the DOJ and ATF.
- Monitored live online bidding software, taking in funds.
- Work with complex systems for the DOJ and ATF.
- Worked closely with the DOJ, ATF, and local police agencies for handling paperwork and audits.
Associate
In-N-Out Burger
Covina, CA
07.2019 - 07.2022
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Monitored employee performance and provided feedback on areas for improvement.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Trained new employees on company policies, procedures, and job duties.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Reviewed daily sales reports and monitored financial performance metrics.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Utilized POS systems efficiently for order processing and inventory management.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Educated customers about offerings, promotions and pricing to boost sales.
- Completed opening and closing duties to facilitate business operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Supervised team of 45 during daily shifts, ensuring efficient operation and customer satisfaction.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Enforced store policies regarding returns, exchanges, refunds, discounts.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Collaborated with management to set performance goals and evaluate progress.
- Responded to customer inquiries and complaints in a professional manner.
- Resolved customer complaints and reported issues to senior management.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Documented receipts, employee hours and inventory movement.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Kennel Assistant/Veterinary Technician/Receptionist
Community Companion Animal Hospital
Rosemead, CA
11.2018 - 10.2019
- Administered medications and treatments as prescribed by veterinarians.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Cleaned and sanitized kennels, cages, runs, and yards to maintain a safe and healthy environment for the animals.
- Scheduled veterinary appointments for animals.
- Performed administrative tasks such as filing paperwork related to animal intake and outtake activities.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Communicated effectively with customers regarding animal care instructions while they are away.
- Administered first aid treatment when necessary in case of emergencies until veterinarian assistance arrived.
- Assessed animals for injury and illness.
- Took temperature, pulse, and respiratory notes on animals.
- Assisted in surgeries and other medical procedures.
Education
High School Diploma -
Excelsior Charter School
Norco, CA06-2017
Some College (No Degree) - Veterinary Technology
Penn Foster College
Scottsdale, AZSkills
- Documentation control
- Operational excellence
- Strong record keeping practices
- Strong verbal and written communication skills
- Strong organization skills
- Cool under pressure
- Flexible and adaptable
- Friendly, positive attitude
- Multitasking
- Data entry skills
- Eager to learn new skills and operations
- Time management capabilities
Accomplishments
- 2024 Top 5 Regional Championship Winner
- Multiple Time High Score Champion Winner Throughout 2024
- 2023 Rider Performance Award Winner
- 2023 Horse Performance Award Winner
- 2023 Featured in Article of United States Dressage Federation
- 2021 Year End Award Champion
- 2020 Featured in Iberian Horse Magazine
- 2021 Year End Award Champion
Websites
References
References available upon request.
Timeline
Professional Horse Trainer
Self-employeed
06.2022 - Current
Associate
In-N-Out Burger
07.2019 - 07.2022
Kennel Assistant/Veterinary Technician/Receptionist
Community Companion Animal Hospital
11.2018 - 10.2019
Manager
Gunslinger Auctions
06.2017 - 10.2022
High School Diploma -
Excelsior Charter School
Some College (No Degree) - Veterinary Technology
Penn Foster College
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