Microsoft
Lauren Wagner
Educator
Star City,IN
Summary
Experienced educator and customer service professional with a solid track record in lesson planning, classroom management, and enhancing customer experiences. Demonstrates a strong ability to adapt to various educational settings and quickly grasp new sales environments. Committed to leveraging excellent communication skills and a proactive approach to foster learning and drive sales. Adept at implementing effective instructional strategies and maintaining high customer satisfaction levels.
Overview
14
14
years of professional experience
4
4
Teaching
Work History
Substitute Teacher
Caston School Corp
Fulton, IN
08.2020 - 05.2021
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained educational progress by delivering planned lessons with clarity, effectively managing classroom dynamics.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Pro Shop Associate
Pond View Golf Course
Star City, IN
06.2015 - 05.2021
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Enhanced customer loyalty and sales through personalized assistance and efficient problem-solving.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
6th Grade ELA Teacher
Frankfort Middle School
Frankfort, IN
08.2024 - Current
- Evaluated academic skills of each student through verbal assessments, graded assignments, and standardized tests.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared and implemented lesson plans covering required course topics. Differentiated lessons to meet needs of diverse learners.
- Kept classroom organized, clean and safe for students and visitors.
- Completed in-service and additional training to maintain professional growth.
- Learned and adapted quickly to new technology and software applications.
- Helped students develop academic, social and emotional skills for long-term success.
- Promoted effective verbal and written communication through listening, speaking, reading, and writing practice.
- Taught age-appropriate spelling techniques, grammar rules, and language skills.
- Encouraged independent thought, good judgment, and expression of original ideas.
- Established positive rapport with all students and parents through home calls, emails, and Parent Teacher Club.
- Administered and interpreted assessment results to determine learners' challenges.
- Communicated with parents and guardians regarding student progress and behavioral issues.
Kindergarten Teacher
North White School Corp
Monon, IN
07.2021 - 05.2024
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Created, managed, and participated in variety of learning environments and activities to support opportunities for students to develop full potential and achieve learning objectives.
- Encouraged and prepared students to become independent readers through systematic, multi-sensory instruction in phonemic awareness and decoding skills.
- Applied evidence-based practices for classroom management to enhance learning results.
- Monitored and evaluated student progress through regular assessments and observations.
- Promoted learning through play with engaging activities, games and lessons.
- Built positive relationships with students and families for safe, trusted learning support.
- Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature, and handwriting.
- Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement.
- Inspired students to take ownership of learning and become autonomous thinkers.
- Kept accurate documents about student progress for school and parent records.
- Established and maintained consistent classroom rules and expectations for obedience.
- Collaborated with other faculty and staff to promote rigorous learning opportunities, general well-being of school and collective interest of staff and student body.
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual, and social development.
Executive Secretary/Small Business Owner
DL Tire and Service
Winamac, IN
04.2016 - 04.2019
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered high volume of phone calls and email inquiries.
- Transcribed phone messages and relayed to appropriate personnel.
- Assisted in preparation of financial reports, budgeting and forecasting for executive office.
- Handled confidential information in professional manner.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Used QuickBooks to produce monthly invoices, reports, and other deliverables.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Led staff and vendors in providing high level of service for owner and guests.
- Created and managed office systems to efficiently deal with documentation.
- Wrote reports, executive summaries and newsletters.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Conducted performance evaluations and provided constructive feedback to employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Secretary/Small Business Owner
Wagner Performance Diesel and Repair INC
Star City, IN
03.2013 - 04.2016
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established team priorities, maintained schedules and monitored performance.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Managed senior-level personnel working in marketing and sales capacities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor of Elementary Education - Elementary School Teaching, Psychology
Indiana University Kokomo
Kokomo, IN12.2020
High School Diploma -
Lewis Cass Jr-Sr High School
Walton, INSkills
- Proficient in Canva, Zoom,
- Proficient in Microsoft 360, Google, Google Classroom, Adobe
- Instructional technology
- Literary analysis
- Teaching strategies
- Writing instruction
- Project-based learning
- Reading comprehension
- Oral communication
- Grading proficiency
- Activity planning
- Rubric creation
- Problem-solving skills
- Student evaluations
- Student assessments
- Classroom management
References
- Jen Roth, Purdue Community Extension Childcare Educator, 765-421-3680
- Kristie Baer, Instructional Coach, 574-398-1872
- Deysi Morales, Kindergarten classroom aide for 3 years, 219-204-1927
Certification
- Certified Teacher - Indiana Department of Education.
- Jason Foundation Certification (Bullying, Suicide prevention)
- First Aid Certification - American Red Cross or American Heart Association.
- TraumaInformed Practices for Schools Certificate – Various Mental Health and Educational Organizations.
- Orton-Gillingham trained (not certified)
- Cardiopulmonary Resuscitation (CPR) - American Red Cross or American Heart Association.
Accomplishments
- Majority of students in Kindergarten were ELL or MLs.
- Led an average of 80% or higher of students reaching grade level mastery in math and reading on NWEA testing during the 2021-present school year.
- Data Organization - Organized scores of over 80 students into online database for parents' immediate access.
- Dynamic Teaching Techniques - Instructed students in academic subjects using variety of techniques such as phonetics, multisensory learning and repetition to reinforce learning.
- 4 years of teaching, I have taught close to 200 students.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceWork from home optionPaid time offPaid sick leaveCareer advancementHealthcare benefits401k matchQuote
"Education is the most powerful weapon which you can use to change the world."
Nelson Mandela
Software
Canva
Google Classroom
Adobe
Canvas
Timeline
6th Grade ELA Teacher
Frankfort Middle School
08.2024 - Current
Kindergarten Teacher
North White School Corp
07.2021 - 05.2024
Substitute Teacher
Caston School Corp
08.2020 - 05.2021
Executive Secretary/Small Business Owner
DL Tire and Service
04.2016 - 04.2019
Pro Shop Associate
Pond View Golf Course
06.2015 - 05.2021
Secretary/Small Business Owner
Wagner Performance Diesel and Repair INC
03.2013 - 04.2016
Bachelor of Elementary Education - Elementary School Teaching, Psychology
Indiana University Kokomo
High School Diploma -
Lewis Cass Jr-Sr High School
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