Lauren Walker

- Develop and implement Individualized Education Programs (IEPs) tailored to each student's unique needs and abilities.
- Manage classroom dynamics effectively, fostering a supportive and inclusive learning environment conducive to academic and social-emotional growth.
- Plan and deliver engaging lessons that align with curriculum standards while accommodating diverse learning styles and abilities.
- Facilitate case conferences with parents, students, and multidisciplinary teams to review student progress, discuss goals, and adjust educational plans as needed.
- Adhere to established curriculum guidelines and modify instructional materials as necessary to accommodate individual student needs.
- Successfully incorporate a variety of accommodations, modifications, and assistive technologies to support student learning and accessibility.
- Collaborate closely with general education teachers and support staff to ensure seamless integration of students with exceptionalities into mainstream classrooms and activities.

- Provide comprehensive assistance to individuals in accessing and navigating healthcare services, including insurance coverage, medical appointments, and prescription medication management.
- Offer support in accessing housing resources, including assistance with rental applications, housing vouchers, and shelter referrals, to ensure individuals have safe and stable living arrangements.
- Guide individuals in accessing food programs such as food banks, SNAP benefits, and meal assistance programs to address food insecurity and promote nutritional well-being.
- Assist clients in accessing educational opportunities, including enrollment in adult education programs, vocational training, and higher education institutions, to support skill development and career advancement.
- Offer guidance and resources for employment search and skill-building activities, including resume development, job search strategies, and interview preparation, to facilitate meaningful employment opportunities.
- Provide advocacy and assistance in navigating veteran's affairs services and benefits, including healthcare, disability compensation, education and training, and housing assistance, for military veterans and their families.
- Coordinate housekeeping services or provide guidance on maintaining a clean and organized living environment to promote health, safety, and overall well-being.
- Organize and facilitate community events and engagement activities to foster social connections, promote community involvement, and enhance overall quality of life for individuals and families.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered up to 20 calls per hour
• Processed documents, payments, contracts, etc.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Investigated and resolved customer inquiries and complaints quickly.
• Educated customers about billing, payment processing and support policies and procedures.
• Met customer call guidelines for service levels, handle time and productivity.

• Cultivated warm relationships with regular customers.
• Managed upwards of 45 guests
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Bussed and reset tables to keep dining room and work areas clean.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Kept register accurate through correct billing, payment processing and cash management practices.
• Increased sales significantly by upselling higher-end products to customers.

• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Maintained caseload of 30 children
• Developed and created programs and monitored effectiveness against individual participant needs.
• Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
• Referred families to shelters, legal resources and educational programs.
• Worked with senior case managers to coordinate team development activities and trainings.
• Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
• Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
• Worked flexible hours; night, weekend, and holiday shifts.

• Sanitized toys and play equipment each day to maintain safety and cleanliness.
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
• Managed classroom of 15 children
• Gave one-on-one attention to children while maintaining overall focus on entire group.
• Applied play-based strategies to provide diverse approaches to learning.
• Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
• Identified signs of emotional and developmental problems in children and reported to parents.
• Allowed for ample outdoor discovery time in schedule each day.

• Answered owner animal health questions and advised on best care practices.
• Recorded symptoms and documented medical observations to inform treatment decisions.
• Managed medical intervention and therapy for animals in collaboration with veterinarian.
• Administered medications to animals in treatment and documented changes in condition.
• Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
• Bathed and dipped dogs afflicted with parasitic infections and applied specific medications for itch relief.
• Collected patient biopsies and blood samples for laboratory analysis.
• Assisted senior staff with blood analyses and physical assessments.
• Positioned animals for diagnostic imaging such as x-rays and scans.