Lauren Walker
Greenwell Springs,LA
Summary
Trustworthy and dedicated Customer-oriented Bartender offering 10+ years background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
Tavern 1820
Ponchatoula, LA
02.2023 - 12.2023
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Greeted frequent visitors by name and explained new promotions.
- Performed opening and closing duties including restocking supplies.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Upsold customers from shelf to premium brands to help boost sales.
- Arranged bottles and glasses behind bar to make attractive displays.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Poured wine, beer and cocktails for patrons.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored bar inventory and promptly restocked low items before depletion.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Neatly sliced and pitted fruit for garnishing drinks.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Provided drink suggestions to customers based on their preferences.
- Cleansed glasses with sanitizing solution after each use.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Greeted customers and provided excellent customer service.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartender
Midway Tavern
Ponchatoula, LA
11.2020 - 12.2023
- Customer service, Product ordering, Ability to make quick decisions, Mediate disputes, Fast pace environment
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Greeted frequent visitors by name and explained new promotions.
- Performed opening and closing duties including restocking supplies.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Arranged bottles and glasses behind bar to make attractive displays.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Trained new bartenders on drink preparation and upselling techniques.
- Monitored bar inventory and promptly restocked low items before depletion.
- Effectively multitasked within fast-paced environment.
Inside Sales Associate
SouthernPOS
Hammond, LA
08.2021 - 04.2022
- Follow up with potential clients, Lead services, Customer service, Cold calling, Inside sales, B2B sales, Entering data, Filing and organizing files
- Consulted with customers to aid selection and purchase of products that met needs.
- Collaborated with marketing team members on initiatives designed to drive additional leads into the pipeline.
- Developed and maintained relationships with new and existing customers to increase sales.
- Maintained detailed account records and contact logs to facilitate sales process.
Head Bartender
Coconut willys
Zachary, LA
11.2014 - 08.2020
- Worked in a fast paced environment, 7 years of experience making beverages, Interacted with guests, Maintained safety of inventory, Verified customer age prior to serving
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Organized bar staff scheduling, including vacation time requests and sick days.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Addressed any issues between staff members in a timely fashion.
Education
Associate's degree - Paralegal Studies
Penn Foster
03-2024
Sophomore - Business Administration
Strayer University-District of Columbia
12-2026
High school diploma or GED - Degree
Live Oak High School
Watson, LA05-2011
Skills
- Hostess (1 year)
- Bartending (10 years)
- Restaurant Experience (1 year)
- Customer service (10 years)
- POS (3 years)
- Cash Handling (10 years)
- Microsoft Excel
- Paralegal
- Inside Sales
- Organizational skills (2 years)
- Negotiation
- Telemarketing
- Upselling (10 years)
- Cold Calling
- Order Entry
- Microsoft Powerpoint
- Pricing (2 years)
- Research
- Merchandising
- Microsoft Office
- Management
- Retail sales
- Salesforce
- Product demos
- Sales
- Social media management
- Communication skills
- Computer skills
- B2B Sales
- Marketing
- Customer Relationship Management
- Account Management
- Typing
- Analysis skills
- English
- Payment Processing
- Beverage Preparation
- Menu Memorization
- Team Training and Development
- Professional Appearance
- Cocktail List Development
- Outstanding Customer Service
- New Hire Training
- Anticipating Guest Needs
- Safe Serving Knowledge
- Staff Management
- Organizational Ability
- Engaging Personality
- Handling Difficult Customers
- Service-Oriented Mindset
- Bar Service Preparation
- Outgoing Personality
- Maintaining a Clean Bar
- Complex Problem-Solving
- Point of Sale Systems
- Proficient in Mixology
- Order Management
Certification
- Bartender License
- Driver's License
Additional Information
- Organized
- Trustworthy
- Timely
- Hard working
- Eager to learn
Assessments
- Attention to detail, Proficient, 09/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Administrative assistant/receptionist, Proficient, 10/01/23, Using basic scheduling and organizational skills in an office setting
- Legal skills, Proficient, 09/01/23, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
- Customer service, Proficient, 02/01/22, Identifying and resolving common customer issues
- Work style: Reliability, Proficient, 06/01/23, Tendency to be reliable, dependable, and act with integrity at work
- Work motivation, Proficient, 06/01/23, Level of motivation and discipline applied toward work
- Spreadsheets with Microsoft Excel, Proficient, 10/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
- Management & leadership skills: Impact & influence, Proficient, 05/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives
Accomplishments
- Mom to a sassy 4 year old and keep you on your toes twins!
- I take pride in work ethic.
References
References available upon request.
Timeline
Bartender
Tavern 1820
02.2023 - 12.2023
Inside Sales Associate
SouthernPOS
08.2021 - 04.2022
Bartender
Midway Tavern
11.2020 - 12.2023
Head Bartender
Coconut willys
11.2014 - 08.2020
Associate's degree - Paralegal Studies
Penn Foster
Sophomore - Business Administration
Strayer University-District of Columbia
High school diploma or GED - Degree
Live Oak High School