Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Accomplishments
References
Timeline
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Lauren Walker

Lauren Walker

Greenwell Springs,LA

Summary

Trustworthy and dedicated Customer-oriented Bartender offering 10+ years background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bartender

Tavern 1820
Ponchatoula, LA
02.2023 - 12.2023
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Greeted frequent visitors by name and explained new promotions.
  • Performed opening and closing duties including restocking supplies.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Poured wine, beer and cocktails for patrons.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Studied industry trends to inform planning of bar menu and development of new drink recipes.
  • Neatly sliced and pitted fruit for garnishing drinks.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Provided drink suggestions to customers based on their preferences.
  • Cleansed glasses with sanitizing solution after each use.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Greeted customers and provided excellent customer service.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Bartender

Midway Tavern
Ponchatoula, LA
11.2020 - 12.2023
  • Customer service, Product ordering, Ability to make quick decisions, Mediate disputes, Fast pace environment
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
  • Greeted frequent visitors by name and explained new promotions.
  • Performed opening and closing duties including restocking supplies.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Effectively multitasked within fast-paced environment.

Inside Sales Associate

SouthernPOS
Hammond, LA
08.2021 - 04.2022
  • Follow up with potential clients, Lead services, Customer service, Cold calling, Inside sales, B2B sales, Entering data, Filing and organizing files
  • Consulted with customers to aid selection and purchase of products that met needs.
  • Collaborated with marketing team members on initiatives designed to drive additional leads into the pipeline.
  • Developed and maintained relationships with new and existing customers to increase sales.
  • Maintained detailed account records and contact logs to facilitate sales process.

Head Bartender

Coconut willys
Zachary, LA
11.2014 - 08.2020
  • Worked in a fast paced environment, 7 years of experience making beverages, Interacted with guests, Maintained safety of inventory, Verified customer age prior to serving
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Handled complaints and disputes from customers to promote customer satisfaction.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
  • Organized bar staff scheduling, including vacation time requests and sick days.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Addressed any issues between staff members in a timely fashion.

Education

Associate's degree - Paralegal Studies

Penn Foster
03-2024

Sophomore - Business Administration

Strayer University-District of Columbia
12-2026

High school diploma or GED - Degree

Live Oak High School
Watson, LA
05-2011

Skills

  • Hostess (1 year)
  • Bartending (10 years)
  • Restaurant Experience (1 year)
  • Customer service (10 years)
  • POS (3 years)
  • Cash Handling (10 years)
  • Microsoft Excel
  • Paralegal
  • Inside Sales
  • Organizational skills (2 years)
  • Negotiation
  • Telemarketing
  • Upselling (10 years)
  • Cold Calling
  • Order Entry
  • Microsoft Powerpoint
  • Pricing (2 years)
  • Research
  • Merchandising
  • Microsoft Office
  • Management
  • Retail sales
  • Salesforce
  • Product demos
  • Sales
  • Social media management
  • Communication skills
  • Computer skills
  • B2B Sales
  • Marketing
  • Customer Relationship Management
  • Account Management
  • Typing
  • Analysis skills
  • English
  • Payment Processing
  • Beverage Preparation
  • Menu Memorization
  • Team Training and Development
  • Professional Appearance
  • Cocktail List Development
  • Outstanding Customer Service
  • New Hire Training
  • Anticipating Guest Needs
  • Safe Serving Knowledge
  • Staff Management
  • Organizational Ability
  • Engaging Personality
  • Handling Difficult Customers
  • Service-Oriented Mindset
  • Bar Service Preparation
  • Outgoing Personality
  • Maintaining a Clean Bar
  • Complex Problem-Solving
  • Point of Sale Systems
  • Proficient in Mixology
  • Order Management

Certification

  • Bartender License
  • Driver's License

Additional Information

  • Organized
  • Trustworthy
  • Timely
  • Hard working
  • Eager to learn

Assessments

  • Attention to detail, Proficient, 09/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Administrative assistant/receptionist, Proficient, 10/01/23, Using basic scheduling and organizational skills in an office setting
  • Legal skills, Proficient, 09/01/23, Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting
  • Customer service, Proficient, 02/01/22, Identifying and resolving common customer issues
  • Work style: Reliability, Proficient, 06/01/23, Tendency to be reliable, dependable, and act with integrity at work
  • Work motivation, Proficient, 06/01/23, Level of motivation and discipline applied toward work
  • Spreadsheets with Microsoft Excel, Proficient, 10/01/23, Knowledge of various Microsoft Excel features, functions, and formulas
  • Management & leadership skills: Impact & influence, Proficient, 05/01/22, Choosing the most effective strategy to inspire and influence others to meet business objectives

Accomplishments

  • Mom to a sassy 4 year old and keep you on your toes twins!
  • I take pride in work ethic.

References

References available upon request.

Timeline

Bartender

Tavern 1820
02.2023 - 12.2023

Inside Sales Associate

SouthernPOS
08.2021 - 04.2022

Bartender

Midway Tavern
11.2020 - 12.2023

Head Bartender

Coconut willys
11.2014 - 08.2020

Associate's degree - Paralegal Studies

Penn Foster

Sophomore - Business Administration

Strayer University-District of Columbia

High school diploma or GED - Degree

Live Oak High School
Lauren Walker