Lauren Walker
Inglewood,CA
Summary
Achievements include improving carbon throughput in the South Bay district, increasing participation, and maximizing service quality. A proactive and hardworking professional with demonstrated success in overseeing a wide range of activities using an adaptable approach.
Overview
4
4
years of professional experience
Work History
Lead Wellness Coordinator
The Joint Chiropractic
09.2023 - Current
- Scheduled appointments
- Maintained office supplies by taking inventory and submitting orders for low-stock items.
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process.
- Read and responded to emails, answered telephone calls on a multi-line phone system, and transferred callers.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Maintained an organized and clean front office area to create a professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Sales Manager
Massage Envy
12.2021 - 08.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Membership Sales Representative
YMCA
01.2021 - 02.2022
- Encouraged students to set and achieve fitness goals to develop sense of accomplishment.
- Assessed staff needs and offered assistance with checking in patrons during busy times.
- Enforced rules and held customers accountable for not following gym regulations.
- Sold memberships and personal training sessions to new customers.
- Posted information on gym hours and upcoming events, maintaining consistent communication with patrons.
- Managed locker room inventory and supplies, replenishing as needed.
- Promptly responded to all requests for assistance.
- Managed check-in and check-out process of items.
- Processed payments from guests for coatroom services.
- Collected payments and issued locker room passes.
Education
Associate of Arts - Veterinarian Assisting
California Healing Arts College
West Los Angeles, CA10.2021
Associate of Arts - Business Administration And Management
El Camino College
Torrance, CA08.2013
High School Diploma -
Palisades Charter High School
Pacific Palisades, CA06.2005
Skills
- Zendesk
- Organization and Time Management
- Self-Motivated
- Good Telephone Etiquette
- Flexible and Adaptable
- Meevo
- Axis
- Sales Activities
- Set Organizational Policies
- Sales Strategies
- Business Management Principles
Timeline
Lead Wellness Coordinator
The Joint Chiropractic
09.2023 - Current
Sales Manager
Massage Envy
12.2021 - 08.2023
Membership Sales Representative
YMCA
01.2021 - 02.2022
Associate of Arts - Veterinarian Assisting
California Healing Arts College
Associate of Arts - Business Administration And Management
El Camino College
High School Diploma -
Palisades Charter High School
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