Lauren Wall
Tucson,AZ
Summary
Dependable medical team member with 6 years of experience in urgent care office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
I have worked a clinic lead for about 7 years now and I have also filled in as a Practice manager. In total I have been in the Medical field for about 12 years. My goal is to be a Practice manager. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I have been working with ACP for 6 months and have managed 12-13 people at a time. I just finished my associates in healthcare administration. I will be starting my Bachelors in February. I am eagered to spread my knowledge.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Site Coordinator
Arizona Community Physicans
05.2023 - Current
- Supervised crew of over 13 employees.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Accurately documented all onsite issue using [Software].
- Scheduled staff and volunteers to cover all necessary duties during planned events.
- Enhanced team productivity through effective scheduling, resource allocation, and progress tracking.
- Optimized project outcomes by diligently monitoring budgets, timelines, and quality standards.
- Reduced downtime on site by proactively addressing potential issues through thorough risk assessments and contingency planning.
- Facilitated smooth project handovers by maintaining accurate documentation and providing comprehensive reports to relevant parties.
- Increased client satisfaction levels through consistent delivery of high-quality results within agreed-upon deadlines.
- Collaborated with cross-functional teams to successfully complete complex projects in a timely manner.
- Ensured compliance with all relevant regulations by staying updated on industry best practices and adapting processes accordingly.
- Mentored junior staff members, sharing knowledge and expertise to promote professional growth within the team.
- Championed environmental sustainability initiatives on-site, reducing waste generation and promoting energy-efficient practices among workers.
- Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
- Analyzed event costs to identify areas of improvement and cost savings.
Clinic Lead/Medical Assistant
Village medical
08.2022 - 04.2023
- Supervised, trained and coached team of medical assistants.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Assisted patients with registration, new patient paperwork and check-out process.
- Prepared daily charts by creating and updating electronic health records system data prior to patient visits.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Closed and submitted patient insurance claims at end of shift.
- Measured vital signs and took medical histories to prepare patients for examination.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Incorporated outside records into charts and EHR.
- Conducted insurance verification and pre-certification and pre-authorization functions.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
Medical Assistant/lead
southern az urgent care/carbon health
06.2016 - 01.2022
- Supervised, trained and coached team of medical assistants.
- Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
- Set up, cleaned and stocked examination rooms with medical supplies.
- Assisted patients with registration, new patient paperwork and check-out process.
- Scheduled patients by collecting screening information or presented nurse with clinical information to triage urgent patient needs.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Educated patients about medications, procedures and physician's instructions.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Recorded vital signs and medical history for [Number] patients each [Timeframe].
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Kept facility stocked with necessary supplies, equipment and instruments.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Improved patient care and daily task efficiency resulting in smoother operations.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Positioned patients for optimal comfort prior to procedures.
- Tested and repaired medical testing equipment to maintain safety and accuracy.
- Assisted back office patient processes to reduce office wait times.
- Identified operational improvements to drive efficiency and quality of care.
- Ordered and received disposable supplies and created SAP purchase orders.
Caregiver
Abil Direct
10.2011 - 01.2016
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Assisted with meal planning to meet nutritional plans.
- Followed care plan and directions to administer medications.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Laundered clothing and bedding to prevent infection.
- Assisted patients with daily personal hygiene.
Education
Some College (No Degree) - Medical Assisting
Pima Medical Institute
Tucson, AZAssociate of Science - Health Administration
Pima Medical Institute
Tucson, AZ11.2023
High School Diploma -
Canyon Del Oro High School
Oro Valley, AZ05.2007
Skills
- Vital signs monitoring
- Specimens collection and processing
- Patient scheduling
- Patient feeding
- Professional bedside manner
- Documentation procedures expert
- Proper sterilization techniques
- Data entry
- Venipuncture and phlebotomy
- Wound care and irrigation
- Patient skin and nail care
- Stocking supplies
- Advanced anatomy knowledge
- Understands medical procedures
- Patient care
- Catheter Change and Preparation
- Wound Care and Irrigation
- Charting Expertise
- HIPAA Compliance
- Venipuncture and Phlebotomy
- Grooming and Bathing Assistance
- Professional Bedside Manner
- Patient Feeding
- Patient Toileting
- Proper Sterilization Techniques
- Patient Skin and Nail Care
- Inventory and Supply Management
- Decision Making
- Clear Communication
- Medication Administration
- Coordinating Drug Refills
- Routine Laboratory Testing
- Cleaning and Sanitizing
- Procedure Assistance
- Patient Relations
- Time Management
- Treatment Room Preparation
- Diagnostic Testing
- Supply Management
- Pharmacy Relations
- Social Perceptiveness
- Clinical and Operational Judgement
- Critical Thinking
- Examination Preparation
- Check-In and Check-Out Procedures
- Wound Care
- Updating Medical Records
- Cleaning and Organizing
- Operating EKG Equipment
- Appointment Scheduling
- Problem Anticipation and Resolution
- Understands Medical Procedures
- Documentation Procedures Expert
- Employee Performance Evaluations
- Verbal and Written Communication
- In-Service Programs
- Employee Work Scheduling
- Employee Supervision
- Process Implementation
- Employee Training Program
- Budget Development
- Financial Operations Oversight
- Budget Planning
- Risk Management
- Employee Recruitment and Hiring
- Performance Metrics
- New Hire Training
- Resource Management
- Staff Supervision
- Staff Scheduling
- Fundraising Expertise
- Inventory Control
- Profit Management
- Workflow Planning
- Training and Mentoring
- Staff Training
- Risk Assessment
- Compliance Monitoring
- Volunteer Recruitment
- Program Oversight
- Problem Solving
- Technical Knowledge
- Adaptability
- Team Leadership
- Process Improvement
- Quality Control
- Budget Management
- Training Development
- Performance Monitoring
- Compliance Management
- Organizational Skills
- Customer Service
- Scheduling Coordination
- Vendor Management
- Meeting Support
- Client Relations
- Staff Leadership
- Payment Approval
- Committee Organization
- Attendee Relations
- Agenda Setting
- Social Media Marketing
- Meeting Planning
- Employee Training
- Scheduling
Certification
- Certified Clinical Medical Assistant (CCMA)
Timeline
Site Coordinator
Arizona Community Physicans
05.2023 - Current
Clinic Lead/Medical Assistant
Village medical
08.2022 - 04.2023
Medical Assistant/lead
southern az urgent care/carbon health
06.2016 - 01.2022
Caregiver
Abil Direct
10.2011 - 01.2016
Some College (No Degree) - Medical Assisting
Pima Medical Institute
Associate of Science - Health Administration
Pima Medical Institute
High School Diploma -
Canyon Del Oro High School
- Certified Clinical Medical Assistant (CCMA)
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