Lauren Wallen

Coordinated patient care from initial consultation through post-operative follow-ups, ensuring a seamless and supportive experience. Addressed patient inquiries and concerns with empathy and professionalism. Coordinated patient care from initial consultation through post-operative follow-ups, ensuring a seamless and supportive experience. Addressed patient inquiries and concerns with empathy and professionalism. Assisted in preparing patients for surgery, including providing pre-operative instructions and ensuring all necessary documentation was completed. Coordinated with surgical teams to ensure all patient records and materials were prepared and accurate.

Welcomed patients and answered all incoming patient calls. Sole person in charge of maintaining hygiene and doctor schedules/production and confirming/rescheduling all patient appointments. Verified insurances and created/presented all treatment plans. Followed up with recall list as well as all unscheduled treatment. Sent all appropriate letters for failed appointments, unscheduled treatment, upcoming appointments, and balances owed.

Managed day to day schedules for multiple specialties (Endo, Oral Surgery, Periodontics, and Orthodontics). Answered all incoming
new patient calls. Arranged financial agreements. Handled all billing issues with dental
insurance companies and verified insurance coverage. Created and posted all insurance
claims and appeals. Managed creation of all pre-authorizations to insurance companies.
Calculated accurate co-pays for all treatment appointments. Followed up on insurance aging
reports and outstanding patient balances. Posted payments and insurance adjustments.

Converse with customers in a friendly manner and answer complex questions (Interest
calculation methods, APY, consumer and mortgage loan rates, availability of funds, early
withdrawal penalties). Maintain professional relationships with customers to better assist
their personal needs with products and services. Display exceptional telephone personality.
Ability to instruct new employees on policies and procedures in the teller area. Thorough knowledge of all security procedures, ability to act as or replace Head Teller when necessary.

Maintained relationships with regular customers to build rapport. Received cash and checks
for deposit, verified amounts, and examined checks for endorsement. Entered member
information and transaction data into correct computer applications. Cashed checks and
disbursed money after verifying signatures, endorsements and member account balances.
Ordered daily supply of cash and counted incoming cash to verify accuracy. Posted night
and mail deposits, payments and requests received in mail on a daily basis.