LAUREN WARD
Indianapolis,IN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Looking to advance my career in healthcare to further my skills and to better serve patients.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Community Health Network
06.2022 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Supported continuous improvement initiatives by actively participating in team meetings and providing valuable input on process enhancements.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Verified patient insurance coverage and collected required co-payments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Implemented care and efficiency improvements to support and enhance office operations.
SALES ASSOSICATE
GLODO'S KETTLECORN
05.2019 - Current
- Collaborated with team members for effective communication and smooth workflow during shift operations.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Education
High School Diploma -
LUMEN CHRISTI CATHOLIC HIGHSCOOL
580 STEVENS ST, INDIANAPOLIS, IN 4620305.2021
CERTIFIED CLINICAL MEDICAL ASSISTANT - Health Administration
J Everett Light Career Center
Indianapolis, IN12.2021
No Degree - Nursing Science
Ivy Tech Community College of Indiana
Indianapolis, IN12.2025
Skills
- Patient-Focused Care
- Multitasking Capabilities
- Companionship and Emotional Support
- Multitasking Capabilities
- Reliable Team Player
- Complex Problem-Solving
- HIPAA Compliance
- Medical Records Management
- Patient Flow Management
- Inventory and Supply Management
- Patient Management
- Patient Scheduling
- Insurance Verification
- Data Entry Accuracy
- Vital Signs Monitoring
- Specimens Collection and Processing
- Phlebotomy
- EKG Administration
- Medication Administration
- Simple Dressings
- Sterile Technique
- CPR
- TST Administration
- Procedure Assistance
- Organizational Skills
- Medical Terminology Proficiency
- Anatomy and Physiology Knowledge
Timeline
Medical Assistant
Community Health Network
06.2022 - Current
SALES ASSOSICATE
GLODO'S KETTLECORN
05.2019 - Current
High School Diploma -
LUMEN CHRISTI CATHOLIC HIGHSCOOL
CERTIFIED CLINICAL MEDICAL ASSISTANT - Health Administration
J Everett Light Career Center
No Degree - Nursing Science
Ivy Tech Community College of Indiana
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