General Manager
Dunkin' Brands
Cincinnati, Ohio
10/05/18 - Current
- Responsible for accurately entering employee payroll data into the company's payroll system.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Maintained accurate records of all new hire documentation in compliance with applicable laws and regulations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.