Lauren Washington
Belleville
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
8
8
years of professional experience
Work History
Loan Analyst
Rocket Mortgage
02.2021 - 05.2022
- Analyze documents and data to verify accuracy and identify appropriate next steps based on analysis
- Communicate clearly with all parties on updates and necessary conditions
- Identify data gaps and request required documents to meet investor and/or regulatory guidelines
- Consistently meet minimum production goal numbers and quality metrics
- Manage a loan pipeline daily to address any items that need action and find potential solutions using available resources.
Clinic Service Representative
Henry Ford Health Systems
04.2019 - 01.2021
- Responsible for making appointments for patients accurately and efficiently while providing detailed data collection and registration for all patient visits
- Assists patients with billing problems and inquires
- Responsible for verifying patient demographics, insurance coverage, and hospital account records
- Communicates effectively with providers and clinical staff regarding patient issues as needed.
Document Imaging Specialist
Federation of State Medical Boards
09.2014 - 11.2016
- Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets and imaging documents
- Responsible for receiving, organizing and preparing sensitive documents
- Utilized detailed administrative and procedural processes to accurately and efficiently maintain company records.
Education
Master of Arts - Healthcare Administration
University of Arizona Global Campus
Tucson, AZ03.2024
Bachelor of Science - Integrative Studies with Business Administration Concentration
Ferris State University
Big Rapids, MI12.2017
Associate of Applied Science - Allied Health Sciences
Ferris State University
Big Rapids, MI12.2017
Skills
- Payment Collection
- Medical Office Administration
- Time Management
- Organizational Skills
- Adaptability
- Attention to Detail
- Problem-Solving
- Epic Systems
- Documentation and Recordkeeping
- Patient Scheduling
- Electronic Medical Records
- Patient Registration
Activities Skills
- Strong verbal and written communication skills
- Well organized and great with time management
- Dedicated team player
- General clerical knowledge and very detail oriented
Timeline
Loan Analyst
Rocket Mortgage
02.2021 - 05.2022
Clinic Service Representative
Henry Ford Health Systems
04.2019 - 01.2021
Document Imaging Specialist
Federation of State Medical Boards
09.2014 - 11.2016
Master of Arts - Healthcare Administration
University of Arizona Global Campus
Bachelor of Science - Integrative Studies with Business Administration Concentration
Ferris State University
Associate of Applied Science - Allied Health Sciences
Ferris State University
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