Summary
Overview
Work History
Education
Skills
References
Timeline
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Lauren Waters

Anniston,AL

Summary

Experienced Quality Auditor with background in conducting detailed audits, identifying process inefficiencies, and implementing corrective actions. Strong understanding of quality control standards and regulatory requirements. Known for keen attention to detail and critical thinking skills. Contributed to significant improvement in quality processes in previous role.

Overview

20
20
years of professional experience

Work History

Quality Auditor

Bridgewater Interiors
Eastaboga, AL
02.2023 - 03.2024
  • Conducted internal audits to ensure compliance with quality standards.
  • Investigated customer complaints and initiated corrective actions.
  • Developed and maintained audit plans, checklists and procedures.
  • Collaborated with production staff to resolve quality issues in a timely manner.
  • Created reports on audit findings, including recommendations for improvements.
  • Ensured that all products meet statutory regulations before being released into the market.
  • Checked products with inspections and tests to ferret out non-conformity and flaws.
  • Used consistent and fair assessment procedures to achieve optimal audit results.
  • Assessed readiness of products to go to market.
  • Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
  • Notified supervisors or other relevant personnel of test or production issues.
  • Identified production concerns and worked with supervisors to understand and remedy situations.
  • Repaired malfunctions, reassembled items, and performed final tests.

Manager's Assistant

Zaxbys Resturant
Talladega, AL
02.2018 - 08.2020
  • Provided general administrative support including answering phones, typing letters, reports and memos.
  • Prepared agendas and took meeting minutes as requested by the manager.
  • Coordinated special projects such as company events, workshops or team-building exercises.
  • Reviewed emails daily to prioritize tasks for the manager's attention.
  • Greeted visitors in a professional manner and directed them to appropriate staff members.
  • Proofread documents prior to submitting them for approval.
  • Handled correspondence promptly and accurately according to established protocols.
  • Monitored inventory levels of office supplies and placed orders as needed.
  • Utilized computer applications such as Microsoft Office Suite proficiently.
  • Ensured compliance with company policies regarding confidentiality of sensitive information.
  • Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Maintained records through timely updates to employee and other files.
  • Utilized company reports to analyze sales, gross profit and inventory activity.
  • Conducted inside training sessions to educate employees on products and company policies.
  • Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Coordinated catering services for various functions, including sales trainings and department meetings.
  • Drove customer feedback to deliver information to management for corrective action.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.

Retail Pharmacy Technician

Savon Pharmacy
Springfield, OR
09.2004 - 03.2006
  • Assisted customers with prescription refills and inquiries.
  • Provided customer service, answering phone calls and responding to emails.
  • Maintained accurate records of prescriptions filled and medications dispensed.
  • Performed data entry for new patient profiles and updated existing patient information.
  • Verified insurance coverage for patients' medications.
  • Stocked shelves with pharmaceuticals, medical supplies and over-the-counter products.
  • Labeled medication containers according to pharmacy regulations.
  • Organized inventory in the stockroom according to expiration dates.
  • Filled orders from doctors' offices and other healthcare providers.
  • Greeted customers as they entered the store and provided them with assistance when needed.
  • Processed payments through cash registers or computer systems.
  • Completed paperwork related to insurance billing processes.
  • Followed safety protocols while handling hazardous materials such as drugs, chemicals, and cleaning solutions.
  • Ensured compliance with state board of pharmacy regulations regarding dispensing of medications.
  • Dispensed prescription drugs per physician instructions in accordance with state laws.
  • Managed daily operations within the pharmacy department including stocking shelves, ordering supplies, maintaining cleanliness standards.
  • Reconciled drug inventories by comparing physical counts against computer records.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Verified prescriptions and drug labels, documents and packages.
  • Improved inventory management procedures to reduce overhead, backorders and overstock.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
  • Participated in continuing education and training to stay current with pharmacy practices and technology.
  • Ensured compliance with state and federal pharmacy laws and regulations.

Education

Some College (No Degree) - Pharmacology

Penn Foster Career School
Scranton, PA

Skills

  • ISO Standards
  • Production inspection
  • Internal Auditing
  • Report Preparation
  • Product Quality Requirements
  • Continuous Improvement
  • Employee Relations
  • Clerical Support
  • Customer Relations
  • Office Administration
  • Spreadsheet documentation
  • Hospitality and accommodation
  • Expense Tracking
  • Multi-line telephone system operation
  • Report Generation
  • Insurance Verification
  • Drug Inventory Control
  • Prescription Filling
  • Medication Dispensing
  • Workflow Optimization
  • Team Collaboration
  • Manual and automated medication dispensing
  • Pharmacy operations

References

References available upon request.

Timeline

Quality Auditor

Bridgewater Interiors
02.2023 - 03.2024

Manager's Assistant

Zaxbys Resturant
02.2018 - 08.2020

Retail Pharmacy Technician

Savon Pharmacy
09.2004 - 03.2006

Some College (No Degree) - Pharmacology

Penn Foster Career School

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Lauren Waters