Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lauren Watson

Lauren Watson

Pflugerville,TX

Summary

  • Adaptable Customer Care Executive identifies and quickly resolves customer care issues. Proficiency in Service and Sales Industriers.
  • Exceptional organizational skills that works a flexible schedule. Enthusiastic Writer educated in such editorial roles as reporting, scientific writing and research. Currently pursuing writing position with an established organization.
  • Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
  • Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Kitchen Lead and Prep

Waffle Love
Round Rock, TX
01.2022 - 04.2023
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Managed kitchen staff team and assigned tasks for various stages of food production.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Developed and implemented strategies to enhance team performance, improve processes and boost results.
  • Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
  • Prepped vegetables and ingredients by washing, chopping and dicing.
  • Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
  • Sliced meats to prepare for cooking and assembly of menu items.
  • Monitored freshness of food products to help reduce spoilage.
  • Helped train and develop new talent.
  • Dressed, seasoned and garnished appetizers and salads to prepare for food service.
  • Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
  • Grilled and deep fried various foods from meats to potatoes.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.

Server Shift Leader

Barnaby's Cafe
Houston, TX
04.2015 - 01.2020
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Assisted with performance reviews to identify areas of improvement.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Provided exceptional service to high volume of daily customers.

Prep Cook/baker

Rosens Bagels
Austin, TX
04.2023 - 02.2024
  • Maintained proper food handling procedures and sanitation standards to ensure safe and quality products.
  • Conducted daily line checks of all food items to ensure freshness and quality control.
  • Set up, stocked, and restocked workstations with necessary supplies.
  • Followed recipes accurately to prepare menu items according to company specifications.
  • Used Mega mixer to make base (cream cheese) for the shmears
  • Assisted and help with baking Bagels fresh throughout the day
  • worked the line making a variety of bagel sandwiches

Education

High School Diploma -

Dickinson High School
Dickinson, TX
05.2003

Some College (No Degree) - Legal Assistant/Paralegal

Everest College - Colorado Springs
Colorado Springs, CO

Skills

  • Cleaning and sanitation
  • Verbal and written communication
  • Computer system /program Knowledge
  • Guest service
  • Personnel training
  • Regulatory compliance
  • Check payment processing
  • Service prioritization
  • Sales Techniques
  • Effective customer upselling
  • Relationship management
  • Point of Sale (POS) system operations

Timeline

Prep Cook/baker

Rosens Bagels
04.2023 - 02.2024

Kitchen Lead and Prep

Waffle Love
01.2022 - 04.2023

Server Shift Leader

Barnaby's Cafe
04.2015 - 01.2020

High School Diploma -

Dickinson High School

Some College (No Degree) - Legal Assistant/Paralegal

Everest College - Colorado Springs

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Lauren Watson