Summary
Work History
Education
Skills
Timeline
Generic

Lauren Weatherford

Houston,Texas

Summary

Experienced with effective communication and active listening in customer interactions. Utilizes problem-solving techniques to address and resolve client concerns efficiently. Track record of maintaining high levels of customer satisfaction through empathy and patience.

Work History

Customer Service Manager

Right Haul
01 2021 - Current
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Coordinated with product development team to address frequent customer issues.
  • Reduced customer complaints by proactively identifying and addressing common issues.

District Manager

Uniform Destination
01 2018 - 01 2021
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.

Customer Service Representative

La Conner Inn
01 2015 - 01 2018
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Running Start Program - Psychology, Education

Skagit Valley College
08.2014

Skills

  • Sales expertise
  • Microsoft Office ,Word, Excel, Access, PowerPoint and Outlook Software Proficiency
  • Service standard compliance
  • Order fulfillment
  • Professional telephone demeanor
  • Complaint resolution
  • Account management
  • Documentation abilities
  • Multitasking Abilities
  • Excellent Communication
  • Flexible and Adaptable
  • Organization and Time Management
  • Self-Motivated


Timeline

Customer Service Manager

Right Haul
01 2021 - Current

District Manager

Uniform Destination
01 2018 - 01 2021

Customer Service Representative

La Conner Inn
01 2015 - 01 2018

Running Start Program - Psychology, Education

Skagit Valley College

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Lauren Weatherford