Lauren West
Littleton,CO
Summary
Dynamic professional with a proven track record at WQ Roofing & Gutters, excelling in document preparation and customer service. Expert in optimizing scheduling and file management, enhancing operational efficiency. Recognized for attention to detail and effective communication, contributing to seamless project execution and client satisfaction.
Professional office management expert with extensive experience in administrative support. Adept at streamlining operations, coordinating schedules, and managing communications with precision and reliability. Strong collaborator, adaptable to changing needs, and focused on team success and achieving results. Skilled in document preparation, data management, and customer service, with excellent organizational and multitasking abilities.
Professional administrative specialist with focus on delivering high-quality support and ensuring smooth office operations. Known for reliability, adaptability, and collaboration with team members to achieve organizational goals. Skilled in calendar management, document preparation, and communication.
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
16
16
years of professional experience
Work History
Secretary Specialist
WQ Roofing & Gutters
01.2022 - 04.2025
- Coordinated office operations, ensuring seamless communication between contractors and homeowners.
- Managed scheduling and calendar organization for upcoming Roof installations and or repairs optimizing time management.
- Streamlined document processing by implementing electronic filing system .
- Assisted in preparing material orders, and scheduling inspections, maintaining detail to each job accordingly.
- Maintaining client profiles and Insurance claims.
Paralegal Intern
Jefferson County Attorney's Office
05.2019 - 11.2019
- Conducted legal research to support case preparation and documentation.
- Drafted legal documents, including motions and briefs, ensuring clarity and compliance with standards.
- Organized case files and maintained accurate records for efficient retrieval and review.
- Reviewed incoming correspondence and managed client communication effectively.
- Collaborated with team members to develop strategies for managing complex cases.
- Researched statutory laws and regulations to provide relevant information for ongoing cases.
- Assisted lawyers with materials preparation for internal and external training events.
- Drafted and revised legal documents for accuracy, consistency, and compliance with applicable laws.
Money Service Manager
King Soopers
11.2015 - 10.2017
- Analyzed customer feedback to implement process improvements, increasing overall satisfaction levels.
- Developed and optimized scheduling systems to enhance workforce efficiency during peak hours.
- Managed inventory levels through effective ordering practices, minimizing waste and ensuring product availability.
- Implemented training programs for new hires, ensuring consistency in service delivery across teams.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in inventory management by restocking merchandise and conducting regular audits.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Front Office Cashier
American Furniture Warehouse Co
01.2009 - 06.2011
- Processed cash transactions efficiently, ensuring accurate handling of customer payments.
- Managed point-of-sale system, optimizing transaction speed and accuracy for improved customer service.
- Trained new staff on cash handling procedures and customer service protocols to enhance team performance.
- Ensured compliance with financial regulations and company policies during daily operations.
- Monitored inventory levels, coordinating with management to maintain adequate stock for front office operations.
- Promoted a welcoming atmosphere through professional communication and attentive interpersonal skills.
Education
GED -
CWEE
Denver, CO03-2019
Skills
- Document preparation
- File management
- Confidentiality handling
- Calendar management
- Presentation preparation
- Professional correspondence
- Customer service
- Verbal and written communication
- Office administration
- Phone etiquette
- Organization
- Accounts payable
- Task prioritization
- Appointment scheduling
- Payroll processing
- Schedule management
- Complex Problem-solving
- Supply restocking
- File systems management
- Accounts receivable and payable
- Sales support
- Payroll administration
- Supply ordering
- Cross-functional communication
- Data verification
- Multi-line phone systems
- Managing purchasing activities
- Inventory purchasing
- Meeting support
- Record preparation
- [Type] data tracking
- Letter writing
- Phone reception
- Preparing contracts
- Prioritization and time management
- Teamwork
- Multitasking and time management
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Cleaning and sanitizing
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Organizational skills
Timeline
Secretary Specialist
WQ Roofing & Gutters
01.2022 - 04.2025
Paralegal Intern
Jefferson County Attorney's Office
05.2019 - 11.2019
Money Service Manager
King Soopers
11.2015 - 10.2017
Front Office Cashier
American Furniture Warehouse Co
01.2009 - 06.2011
GED -
CWEE
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