Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Porter

Troy,MI

Summary

Results-driven and adaptable professional with over 10 years of experience in fast-paced environments, including logistics, operations support, and customer service. Adept at problem-solving, process optimization, and providing high-quality support to customers and stakeholders. Strong communication skills, leadership abilities, and a commitment to continuous improvement. Eager to leverage expertise in customer service and operations to contribute effectively to Amazon's Selling Partner Support team.

Overview

15
15
years of professional experience

Work History

Bricklayer Technician

Deerbrook Construction
07.2023 - 11.2024
  • Delivered high-quality craftsmanship while maintaining excellent customer service.
  • Read and interpreted technical blueprints to ensure project accuracy.
  • Maintained tools and equipment, ensuring a safe and organized workspace.
  • Provided excellent customer service to cultivate loyalty and satisfaction.

Operations Support Manager

Gebhardt Intralogistics
04.2021 - 07.2023
  • Provided operational support, ensuring smooth workflow and compliance with company policies.
  • Managed customer inquiries, resolving issues efficiently to enhance customer satisfaction.
  • Led safety training programs and maintained certification records to ensure compliance.
  • Performed data entry and inventory tracking using SAP software.
  • Collaborated with leadership to streamline warehouse operations and improve efficiency.

Masonry Superintendent

Local #5 BAC
05.2019 - 04.2021
  • Communicated with clients and stakeholders to ensure project alignment with expectations.
  • Resolved customer concerns by providing prompt and professional service.
  • Managed supplier coordination, ensuring timely material delivery and inventory control.
  • Supervised teams, delegating tasks to optimize efficiency and meet deadlines.

Masonry Foreman

Frost Building Maintenance
06.2015 - 05.2019
  • Provided leadership to a team, ensuring efficient completion of projects.
  • Assisted in hiring and training new employees, fostering a collaborative work environment.
  • Evaluated team performance and provided constructive feedback to enhance productivity.

Air Transportation Apprentice

United States Air Force
10.2009 - 05.2017
  • Served as a key point of contact for loading and unloading aircraft, ensuring smooth operations.
  • Managed transportation logistics, coordinating personnel and equipment for air transport.
  • Maintained compliance with safety protocols, ensuring efficiency and accuracy in operations.
  • Provided outstanding service to team members and stakeholders, demonstrating reliability and professionalism.

Education

Cleveland Heights HS
Cleveland Heights, OH

Skills

  • Customer Service & Support
  • Conflict Resolution & Problem-Solving
  • Process Improvement
  • Communication & Interpersonal Skills
  • Data Entry & Documentation
  • Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Team Collaboration & Leadership
  • CRM & Ticketing Systems
  • Multitasking in Fast-Paced Environments
  • Technical Troubleshooting

Timeline

Bricklayer Technician

Deerbrook Construction
07.2023 - 11.2024

Operations Support Manager

Gebhardt Intralogistics
04.2021 - 07.2023

Masonry Superintendent

Local #5 BAC
05.2019 - 04.2021

Masonry Foreman

Frost Building Maintenance
06.2015 - 05.2019

Air Transportation Apprentice

United States Air Force
10.2009 - 05.2017

Cleveland Heights HS

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Brandon Porter