Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Wickersham

Bradenton ,FL

Summary

Compassionate Director of Nursing dedicated to maintaining the highest standards of nursing practices and policies. Excellent leader, mentor, and recruiter, supporting staff and the local community. Demonstrates a strong working knowledge of regulatory compliance, along with proven results in a managerial role.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Regional Director of Clinical Operations and Admin

Residential Home Health
Palmetto, FL
02.2023 - Current
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
  • Provided guidance on interpretation of regulatory requirements related to the conduct of clinical studies.
  • Explained policies, procedures and services to patients.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
  • Interviewed applicants and made recommendations for new hires.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Oversaw budgeting and resource allocation for clinical operations activities.
  • Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
  • Introduced new departmental policies and oriented staff to facilitate adoption of changes.
  • Advised executive leadership on best practices related to risk management strategies in order to minimize potential liabilities associated with conducting international studies.
  • Maintained records management system to process personnel information and produce reports.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Engaged with other members of community at local events by answering questions and giving informative presentations.
  • Maintained awareness of government regulations, health insurance changes and financing options.
  • Coordinated patient visits with other healthcare providers, such as physical therapists, social workers, and occupational therapists.
  • Collaborated with other healthcare professionals to provide comprehensive support services for patients.
  • Performed administrative duties such as scheduling appointments, preparing reports, maintaining records, ordering supplies.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized various software and tools to streamline processes and optimize performance.

Director of Clinical Services

Intelicare DBA Residential Home Health
PALMETTO, FL
01.2020 - 02.2023
  • Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
  • Interviewed applicants and made recommendations for new hires.
  • Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
  • Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
  • Coordinated daily work schedules for clinicians
  • Introduced new departmental policies and oriented staff to facilitate adoption of changes.
  • Developed programs targeting nurse education, overall departmental competencies, individual performance, patient safety and service-related issues.
  • Raised standards of practice by monitoring, analyzing and correcting staff performance.
  • Drove attainment of optimal outcomes through case management focused on appropriate treatment, clinical quality assurance and service utilization.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
  • Led and motivated forty employees through supervision, training and coaching on duties and daily operational activities.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Initiated training and education programs for supporting healthcare staff.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Trained and qualified staff per CHAP requirements as well as national, state and local regulations.

Executive Director

Intelicare
Osprey , FL
02.2019 - 12.2019
  • Shared mission of organization with public through successful community outreach and marketing strategies.
  • Monitored and managed various treatment and care interventions.
  • Updated physicians on patient test results and assisted in developing care plans.
  • Assessed competency of clinical staff to promote quality, continuity and safety.
  • Oversaw explanation of personnel policies and job descriptions as part of nursing employee orientation process.
  • Implemented changes needed to correct deficiencies
  • Coordinated medical and health services in compliance with JACO regulations and policies set by board of trustees.
  • Communicated with patients with compassion while keeping medical information private.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
  • Facilitated peer-to-peer conflict resolution.
  • Initiated training and education programs for supporting healthcare staff.
  • Implemented new hire training to further develop skills and initiate discussions on task prioritization.
  • Directed daily operations at facility caring for more than twenty individuals.
  • Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
  • Optimized case and clinical management and recommended plans to improve safety and health programs.
  • Oversight of Quality Assurance and Oasis

Quality Manager

Intelicare
Palmetto , FL
07.2018 - 02.2019
  • Promoted the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Investigated performance to maintain employee adherence to quality and safety policies.
  • Recommended improvements to systems and procedures for increased productivity.
  • I consulted with the software company and developers to fully understand the intended features and functionality.
  • Processed oasis documents within Medicare timelines, ensuring accuracy.
  • Utilized ICD-10 coding to ensure proper reimbursement and utilization.
  • Reviewed and processed clinical documents according to CHAP standards, as well as the policies put in place by accrediting bodies.

Home Health RN Case Manager

Home care of Tampa bay
PALMETTO, FL
12.2014 - 07.2017
  • Completed initial assessments of patients and families to determine and address individual home care needs.
  • Charted changes in patient conditions, and discussed concerns with the supervising healthcare provider.
  • Assisted with clients' personal care needs to foster independence and well-being.
  • Answered patient calls, identified issues, and determined how best to provide assistance within the parameters established by the facility and supervisor.
  • Participated in on-call rotations, and delivered after-hours care.
  • Worked with vendors on the provision of medical equipment, supplies, and services.
  • Assessed patient conditions, monitored behaviors, and updated supervising physicians with observations and concerns.
  • Maintained strict patient data procedures to comply with HIPAA laws, and prevent information breaches.
  • Advocated for patient needs with an interdisciplinary team, and implemented outlined treatment plans.
  • Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
  • Developed appropriate care plans for at-risk individuals and high-risk families.
  • Coordinated support services and optimized communication between healthcare teams and patients.
  • Collaborated with various healthcare providers to facilitate the delivery of services.
  • Used the facility's EMR system to update patient records, transmit prescriptions, and transfer files.
  • Lowered costs while improving care quality by coordinating services and collaborating with a dedicated healthcare team.
  • Reviewed treatment plans against individual goals and healthcare standards.

Home Health Registered Nurse

Home care of Tampa Bay
Palmetto , FL
12.2014 - 06.2015
  • Developed care plans, covering goals based on nursing diagnoses, and incorporating therapeutic, preventive, and rehabilitative nursing actions.
  • Utilized learned nursing skills for wound care, vital sign checking, and medication assistance.
  • Notified physicians of changes in patients' conditions.
  • Asked open-ended questions and delivered a high level of attention to reliably assess patients' conditions.
  • Completed initial assessments of patients and families to determine and address individual home care needs.
  • Conducted regular re-evaluations to address changes in needs and conditions, and introduced revisions to care plans.
  • Charted changes in patient conditions, and discussed concerns with the supervising healthcare provider.
  • Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
  • Assisted patients with activities of daily living, and functional mobility, to increase comfort and quality of life.
  • Answered patient calls, identified issues, and determined how best to provide assistance within the parameters established by the facility and supervisor.
  • Administered prescribed medications, and started intravenous fluids to address patient symptoms and underlying etiologies.
  • Administered compassionate care to patients with debilitating back pain, arthritis, fractures, head injuries, and strokes.
  • Collected biological samples for routine laboratory testing to assist diagnostic processes.

Education

MBA - Business Administration And Management

Purdue University
West Lafayette, IN
10-2024

Bachelor of Science - Nursing

Purdue University
West Lafayette, IN
10-2023

Associate of Science - Nursing

Galen College of Nursing
Saint Petersburg, FL
11.2014

EMT - EMT

Manatee Technical College
Bradenton, FL

Skills

  • Organization
  • Friendly, positive attitude
  • Leadership
  • Critical thinking
  • Troubleshooting
  • Time management
  • Team building
  • Data management
  • Patient monitoring
  • Clinical staff leadership
  • Direct and indirect patient care
  • Patient care planning
  • Electronic Health Records Management
  • Body mechanics knowledge
  • Infectious disease control
  • Emotional awareness
  • Intake and discharge
  • Nursing plan development
  • Resource allocation
  • Psychiatric and mental health care
  • Nursing plan development and modification
  • Geriatric treatment knowledge
  • Oasis and ICD-10 utilization
  • Staff training
  • Regulatory compliance
  • Budget management
  • Clinical operations

Certification

Holistic Nurse Board Certified

ACHC Accredited Surveyor

Timeline

Regional Director of Clinical Operations and Admin

Residential Home Health
02.2023 - Current

Director of Clinical Services

Intelicare DBA Residential Home Health
01.2020 - 02.2023

Executive Director

Intelicare
02.2019 - 12.2019

Quality Manager

Intelicare
07.2018 - 02.2019

Home Health RN Case Manager

Home care of Tampa bay
12.2014 - 07.2017

Home Health Registered Nurse

Home care of Tampa Bay
12.2014 - 06.2015

Associate of Science - Nursing

Galen College of Nursing

EMT - EMT

Manatee Technical College

MBA - Business Administration And Management

Purdue University

Bachelor of Science - Nursing

Purdue University

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