Lauren Wicks-Stephens
Duncan,SC
Summary
Dynamic individual with hands-on experience providing administrative support and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Bank Teller
Wells Fargo
06.2024 - Current
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Placed orders for customer checks and verified starting numbers.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Monitored and reported suspicious activity in line with bank security policies.
Court Clerk
Eighth Judicial District Court
07.2017 - 07.2021
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Drafted professional court correspondence to facilitate legal proceedings.
- Assisted court in scheduling hearings, meetings and other events to support seamless operations.
- Prepared court orders and judgments for signature.
- Reviewed court documents to process subpoenas, motions and pleadings.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Maintained and updated electronic databases to accurately and securely store court documents.
- Provided assistance to attorneys and court personnel in courtroom
- Performed routine data entry or document management.
- Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
Legal Secretary
SNELL & WILMER L.L.P
08.2015 - 06.2016
- Scheduled all appointments, appearances and briefings.
- Filed documents with courts on behalf of attorney.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Received and placed telephone calls to clients and prospective clients.
- Diligently edited legal correspondence for grammar and spelling.
- Developed and maintained filing and retrieval systems.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Scheduled and made appointments for four attorneys.
- Answered and directed calls using multi-line switchboard.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Assisted with preparation of trial materials and documents.
Paralegal & Compliance Specialist
CREDIT ONE BANK
09.2014 - 08.2015
- Managed, processed, and respond to consumer disputes and demands.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
- Performed quality reviews to uncover workflow and communication issues.
- Supported team by pitching in to complete special projects.
- Reviewed audit and monitoring reports related to consumer and client activities.
- Prepared supervising attorney for settlement negotiation.
- Managed intellectual property domain name disputes.
- Provided support with Community Reinvestment related activities.
- Assisted in the distribution of financial sponsorship for various charitable organizations in the community.
Paralegal / Legal Assistant
HAWKINS MELENDREZ, P
08.2010 - 09.2014
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Conferred with clients and other involved parties to gather and track case information.
- Prepared legal briefs, motions, and pleadings.
- Summarized depositions, legal documents and other material to provide attorney with relevant material for cases.
- Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
- Edited and proofread legal documents to verify accuracy.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
Sales Representative
REI, RECREATIONAL EQUIPMENT INC
10.2009 - 07.2011
- Suggested appropriate products and services to customers based on their experience level and desired use of sports products (whether recreational or competitive); Maintained expertise in a broad range of outdoor gear and sports and related products; Handled medical record requests, updated medical matrices and provider lists; and Administered winter sports training for new employees; and Promoted and actively sold REI memberships to customers.
Education
Courses in Paralegal Studies - Fundamentals of Law, Legal Writing, Ethics, Torts, Contracts, Civil Procedure I & II, Law Office Management, Legal Research I & II, Real Estate Law, Information Systems
College of Southern Nevada
Las Vegas, NVSkills
- Typing 50 WPM
- Speedwriting/shorthand 70 WPM
- Microsoft Office proficiency
- Skilled with Adobe Reader
- Data inputting
- Time management proficiency
- Attention to detail
- Cash handling expertise
- Clear communication
- Basic accounting
- Phone etiquette
- Database entry
Timeline
Bank Teller
Wells Fargo
06.2024 - Current
Court Clerk
Eighth Judicial District Court
07.2017 - 07.2021
Legal Secretary
SNELL & WILMER L.L.P
08.2015 - 06.2016
Paralegal & Compliance Specialist
CREDIT ONE BANK
09.2014 - 08.2015
Paralegal / Legal Assistant
HAWKINS MELENDREZ, P
08.2010 - 09.2014
Sales Representative
REI, RECREATIONAL EQUIPMENT INC
10.2009 - 07.2011
Courses in Paralegal Studies - Fundamentals of Law, Legal Writing, Ethics, Torts, Contracts, Civil Procedure I & II, Law Office Management, Legal Research I & II, Real Estate Law, Information Systems
College of Southern Nevada
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