Lauren Wilder
Central Oregon,OR
Summary
Experienced Affiliate & Brand Partnerships Manager adept at cultivating profitable relationships, enhancing partnership productivity, and expanding affiliate networks. Skilled in fostering strong partnerships, managing tasks, analyzing data, and developing effective strategies. Proven ability to negotiate beneficial deals and optimize ad spend for mutual success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Affiliate & Brand Partnerships Manager
Alliant Insurance Services Inc. dba LifeBalance
Bend , OR
2022.05 - Current
- Recruits new affiliates to join the program and foster relationships with existing affiliates.
- Analyzes revenue statistics to evaluate member performance, interests, and trends, leveraging this data to inform strategic planning and decision-making.
- Performs routine audits of partner listings and offers to verify compliance with site standards and policies.
- Actively engages in pertinent conferences and events to cultivate relationships with prospective partners and enhance existing ones.
- Conducts research to identify strategic partnerships and optimal markets of products and services.
- Negotiates with brands to secure advantageous propositions and optimize opportunities for mutual benefit.
BSA Compliance Specialist
Mid Oregon Federal Credit Union
Bend , OR
2022.03 - 2022.05
- Maintained accurate records of all activities related to compliance monitoring.
- Investigated complaints related to the violation of standards or regulations.
- Coordinated with various departments within the organization to ensure adherence to established standards.
- Responded promptly to inquiries from government agencies regarding regulatory issues.
Vendor Program Manager
Mid Oregon Federal Credit Union
Bend , OR
2021.06 - 2022.04
- Managed vendor relations and contracts through strategic partnerships.
- Worked alongside Executive and Service teams to improve workflows, eliminate unnecessary tasks, and maintain optimal productivity.
- Automated office operations to manage client and executive correspondences, payment scheduling, record tracking.
- Trained Managers on vendor program's best practices and protocols.
- Reviewed legal documents against established policies, guidelines and legal requirements.
Account Representative
Mid Oregon Federal Credit Union
Sisters , OR
2020.11 - 2021.06
- Assessed financial situations of members to assemble and refer appropriate accounts, products, and services.
- Reviewed accounts for signs of fraud and procedural discrepancies.
- Managed escalations with unsurpassed professionalism to satisfy needs and protect credit union reputation.
- Networked with local businesses to gain insight of financial needs, build community relationships, and offer applicable products and services.
Lead Teller
Mid Oregon Federal Credit Union
Sisters , OR
2020.05 - 2020.11
- Adhered to strict guidelines regarding financial and member data to avoid breaches and information misuse
- Prioritized and multi-tasked branch to-do's such as monthly audits, ATM restock, and thorough upkeep of members' accounts
- Offered consistent and exceptional member service by remaining friendly, proactive, and professional during transactions
- Recommended additional products, services, and benefits when applicable for members.
Teller
Wells Fargo
Bend , OR
2019.04 - 2020.05
- Offered customers exceptional service by remaining friendly and professional during every transaction
- Recommended additional products and services relative to customer needs
- Remained informed by actively participating in available training classes and self-development opportunities offered to employees
- Accurately adhered to risk management procedures.
Ticket & Ramp Agent
Delta
Redmond , OR
2018.12 - 2019.04
- Addressed customer inquiries by email, phone, and in person
- Entered info in MS system to maintain updated details related to customer ticket orders, reservations and payment methods
- Assisted customers with ticket purchases, trip planning, pricing and scheduling
- Managed ramp activities for inbound and outbound flights.
Housing Coordinator Assistant
Oral Roberts University
Tulsa , OK
2017.08 - 2018.05
- Disputed housing issues for students and parents via email, phone, and in person
- Maintained accurate records outlining program operations and participant progress.
Education
Oral Roberts University
Tulsa, OKSkills
- Innovation
- Organization
- Team-Player
- Data Analysis
- Negotiation
- MS Office
- Multi-Tasker
- Time Management
- Contract Management
- Verbal and written communication
- Operations Management
- Complex Problem-Solving
Certification
CRVPM Certification, Compliance Education Institute, Certified Regulatory Vendor Program Manager
Timeline
Affiliate & Brand Partnerships Manager
Alliant Insurance Services Inc. dba LifeBalance
2022.05 - Current
BSA Compliance Specialist
Mid Oregon Federal Credit Union
2022.03 - 2022.05
Vendor Program Manager
Mid Oregon Federal Credit Union
2021.06 - 2022.04
Account Representative
Mid Oregon Federal Credit Union
2020.11 - 2021.06
Lead Teller
Mid Oregon Federal Credit Union
2020.05 - 2020.11
Teller
Wells Fargo
2019.04 - 2020.05
Ticket & Ramp Agent
Delta
2018.12 - 2019.04
Housing Coordinator Assistant
Oral Roberts University
2017.08 - 2018.05
Oral Roberts University
CRVPM Certification, Compliance Education Institute, Certified Regulatory Vendor Program Manager
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