Lauren Wilford

• Maintained and prioritized to-do-list and followed up to complete tasks on-time.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
• Delivered correct food items to tables according to order documentation.
• Collaborated well with other food runners to deliver orders accurately.
• Controlled line and crowd with quick, efficient service.
• Cleaned counters, machines, utensils, and seating areas daily.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Recommended products based on solid understanding of individual customer needs and preferences.

• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Helped customers to their table to be seated
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• 5am start : Organized fruit and vegetables to maintain stall visual appeal, engage customers and promote specific merchandise.
• 8am onwards: Provided positive first impressions to welcome existing, new and potential customers.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• After closing: Organizing product and equipment for simple start-up for the next market.

• Displayed absolute discretion at handling confidential information.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Travel included pick-ups and deliveries.

Consumer-facing role, taking smoothie orders and processing payments. The position expanded to include giving recommendations based on consumer taste. Upsell opportunities resulted in consistent revenue increases.

Feedback to owner included consumer demand patterns, co-employee schedule preferences, cost-saving ideas.

I enjoyed growing the business and seeing how it was possible to engage with the client. Yelp ratings reflected a positive story for the business.