Lauren Wilkes
Somerville,TX
Summary
Healthcare professional ready to bring comprehensive training and hands-on experience to role. Proven ability to support medical teams in delivering high-quality patient care and maintaining clinical standards. Known for collaborative spirit and adaptability in dynamic environments, leveraging strong organizational and interpersonal skills.
Breaks down product loads and organizes shelves in compliance with store policies, procedures and standards. Assists guests with product information and services, surpassing expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Student Vocational Nurse
Blinn College
01.2024 - 12.2024
- Responded to patient requests with appropriate clinical and personal assistance.
- Administered medications and injections to patients.
- Monitored patient health conditions to report changes to assigned physician.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Reviewed patient history to verify conditions and current medications.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Exhibited flexibility in adapting to changing priorities within fast-paced healthcare settings while maintaining a high level of professionalism.
- Maintained a safe environment for patients by adhering to facility protocols and reporting potential hazards promptly.
- Contributed to a positive clinical learning experience by actively engaging with peers, instructors, and staff members.
Bartender/Server
Alibi Bar
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Perishables Representative
HEB Grocery Store
06.2021 - 01.2024
- Prioritized helping customers over completing other routine tasks in store.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened cartons and priced items accurately, maintaining store shelves fully stocked according to tag allocations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Rotated perishable merchandise to facilitate quick product searches.
- Used in-store system to locate inventory and place special orders for customers.
- Boosted sales through strategic merchandising and attractive displays of perishable products.
Server Trainer
Saltgrass Steakhouse, Landry's
08.2019 - 09.2021
- Developed and implemented successful onboarding program.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Utilized effective communication techniques to support server learning and comprehension.
- Developed job-specific competencies and performance standards.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Conducted monthly meetings with servers to review procedures and improve service.
- Provided continuous evaluation and feedback to server employees.
Education
High School Diploma -
Homeschooled
05.2018
Nursing
Blinn College
Brenham, TX12-2024
Skills
- Consultative Sales Approach
- Equipment Cleaning
- Process Payments
- Exceeding Customer Expectations
- Positive Customer Engagements
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Ability to Lift 40 Pounds
- Building Customer Loyalty
- Patient care
- Medication administration
- Vital signs monitoring
- Physical assessment
- HIPAA compliance
Additional Information
During my time as an employee with any company I have worked for, I have always tried my best to give 110%. I have a "busy body" attitude and do not like to feel lackadaisical. I strive to include everyone and tend to delegate and pick up the slack when I see that there is more work to be done. Having constantly worked in customer service, I do well under stressful situations and am able to keep my professional composure to adequately continue to get the work done.
Languages
ASL
Elementary
Spanish
Elementary
Certification
- Graduated Vocational Nurse, Blinn College, Dec. 2024
- Intravenous Therapy Training, Blinn College, Dec. 6th, 2024
Timeline
Student Vocational Nurse
Blinn College
01.2024 - 12.2024
Bartender/Server
Alibi Bar
01.2023 - Current
Perishables Representative
HEB Grocery Store
06.2021 - 01.2024
Server Trainer
Saltgrass Steakhouse, Landry's
08.2019 - 09.2021
- Graduated Vocational Nurse, Blinn College, Dec. 2024
- Intravenous Therapy Training, Blinn College, Dec. 6th, 2024
High School Diploma -
Homeschooled
Nursing
Blinn College
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