Summary
Overview
Work History
Education
Skills
Timeline
Employee Of the Quarter
Generic

Lauren Wilkins

14300 Flat Top Ranch Road,TX

Summary

Dynamic professional with extensive experience at The Southern California Orthopedic Institute, excelling in appointment scheduling and patient management. Proven ability to maintain professionalism while multitasking and providing exceptional customer service. Skilled in medication monitoring and fostering teamwork, ensuring efficient clinic operations and high patient satisfaction.

Overview

16
16
years of professional experience

Work History

Private Assistant

Self
06.2024 - Current

Job Duties Include:

-Managing Household

-Laundry

-Grocery Shopping

-Miscellaneous Errands

-Assisting with Elderly Parents

-Going to Appointments

-Meal Prep (all meals)

-Managing Elderly Parents Medications

-Help with Children when needed

Med

The Southern California Orthopedic Institute (SCOI)
12.2016 - 05.2024

Job Duties Included:

-Running Clinic for Multiple Providers Including Doctors and Physician Assistance

-Managing on Time Clinics

-Rooming Patients in a Timely Manner

-Scheduling New Patient and Follow-Up Appointments

-Answering basic Questions

-Answering Multiple Phone Lines

-Answering Voicemails

-Answering Emails

-Calling Patients Post-Surgery to Check In.

-Money Management

-Training New Highers

-Retraining Highers not Performing Well

-Staff Evaluations

-Group Lead for Computer Programs

-Image Uploading

-Medical Record Uploading


Receptionist

B&R Mold Inc
08.2015 - 09.2016

Job Duties Included:

-Answering Multiple Phone Lines

-Managing Voicemails

-Managing Emails

-Managing Mail

-Managing Office Supplies

-Picking up and Dropping off Supplies for Machine

-Cleaning Front and Back Office

-Planning and Executing Quarterly Office Lunch Parties



Private Nanny

Vons
06.2012 - 10.2014

Private Nanny for a 2 year old till age 4.


Job Duties included:

-Waking Child Up

-Getting ready for the day including:

-Dressing

-Brush Teeth

-Cooking and Feeding Breakfast

-Changing Diapers

-Creating Engaging Activities

-Outside Play

-Swimming

-Lunch Prep and Feeding Lunch

-Managing Nap Schedule

-Play Dates

-Daily Outside time

-Learning Activities

Before and After School Care Assistant

YMCA
06.2009 - 06.2011

Supervising children during Summer Camo and After School Care.


Summer Camp activities including:

-Off Sight Field Trips

-Swimming

-Arts and Crafts

-Sports Activates

-Hiking

-Meal Prep and Supervision

-Drop off and Pick Up


After School Care:

-Picking children up after school and taking them to the facility.

-Arts and Crafts

-Sporting Activities

-Snack Prep/Distribution and Supervision

-Pick Up


Education

No Degree - Photography

Moorpark College
Moorpark, CA

High School Diploma -

Royal High School
Simi Valley
06-2009

Skills

  • Maintaining professionalism
  • Appointment scheduling
  • Calendar management
  • Meeting preparation
  • File and document organization
  • Errand running
  • Pet care coordination
  • Strong work ethic
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Elderly care
  • Problem-solving abilities
  • Multitasking
  • Medication monitoring
  • Time management expertise

Timeline

Private Assistant

Self
06.2024 - Current

Med

The Southern California Orthopedic Institute (SCOI)
12.2016 - 05.2024

Receptionist

B&R Mold Inc
08.2015 - 09.2016

Private Nanny

Vons
06.2012 - 10.2014

Before and After School Care Assistant

YMCA
06.2009 - 06.2011

No Degree - Photography

Moorpark College

High School Diploma -

Royal High School

Employee Of the Quarter

While at The Southern California Orthopedic Institute I was awarded Employee of the Quarter for the first quarter in 2021. I was nominated by two of my fellow employees as well as my Office Manager Mr. Jones who highlighted my communication skills, willingness to assist coworkers and over all excellent work ethic. They also noted that the care that I provide to patients reminded them of how they would want their family members treated if they were in the discomfort the patients had and it was admirable.