Lauren Williams

• Supports the development of policies, strategies and operational guidelines for the organization as they relate to the analysis, tracking and reporting of various metrics and or events.

• Plan, implement and supervise the production of internal and external events, and trips.

• Distributes technology amongst students and faculty, as well as troubleshoot technical issues regarding student`s chrome books and faculty smartboards.

• Retrieves, maintains, updates and store confidential information regarding student documents, the post lottery process and student registration.

• Monitors daily operations, organize solutions to resolve issues as they arise around scholars, parents/guardians, and various stakeholders.

• Performs daily account maintenance, generates reports, and prepare individualized correspondence for assigned projects pertaining to 600+ students, 65 staff members and over 450 parents/guardians.

• Ensures school is up to code per New York State and City regulation by conducting daily building walk throughs with specific regard to building code, child safety and evacuation plans.

• Maintains cleanliness of facilities in conjunction with building stakeholders by conducting quarterly facilities aesthetic checks.

• Provided first-rate service to all customers and potential customers.

• Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.

• Created and implemented sales strategies to successfully meet company targets.

• Built rapport with customers and assessed needs to make product recommendations and upsell.

• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

• Ensured colleagues on assigned floor meet or exceed budgeted sales and profit metrics throughout the day, week and month.

• Interacted with disgruntled customers by phone, email and in person to assist them with store credits, returns and store/ employee feedback.
• Provided colleagues with fast feedback and redirection to foster the same behaviors and recognized colleagues for practicing them.
• Assisted colleagues with timekeeping issues (i.e. clocking corrections, paid time off requests, etc.)
• Met with Store, Operations and Visual Merchandise Managers to monitor and support daily floor activities.

• Provided an exceptional customer experience by ensuring the customer is always the priority.
• Maintained department recovery standards; including fitting room go backs to standard, if applicable
• Developed new business and expanded client base through networking, suggestive selling and on the floor presence.
• Assisted customers in all aspects of total store fulfillment and had the ability to satisfy the needs of the company`s online and in store customers
• Assisted the support colleague team in the movement of fixtures and merchandise for new product, season changes and clearance sets.
• Demonstrated knowledge of store products and services to build sales and minimize returns, including Macy`s Credit Loyalty and Bronze programs.
• Proficient in POS systems including but not limited to search and send and My Client.
• Efficiently worked with other sales associates to ensure the best quality service to customers.
• Drove sales in the Calvin Klein department at the fast paced flagship store in Herald Square

• Assisted accountants daily by filing and indexing confidential financial
clientele reports.
• Developed and maintained financial databases for branch managers.
• Put files, digital or paper, into their proper locations.
• Gathered and organized files and documents for coworkers’ use, such as for reports.
• Photocopied and sent faxes.
• Checked incoming paperwork (correspondence, invoices etc.) and made copies before distributing.
• Sort all papers alphabetically and according to content, dates, significance etc.
• Followed policies and confidentiality dictations to safeguard data and information.

• Reported news stories based on information provided by an assignment desk from the professor, and updated scripts as news changed.

• Included LEDE’s, VOs, SOTs, VOSOTs, STAND UPs among other techniques in news packages.

• Wrote and edited concise voiceovers and news package scripts.

• Recorded B-roll, conducted interviews and established shots for stories.

• Used programs such as Final Cut Pro, Adobe Premiere Pro for editing and production purposes.

• Worked as part of a news team, collaborating on assignments with creative directors, producers, and writers.

• Functioned as member of broadcast news producing, performance and production team.

• Managed to write and produce news stories under strict deadlines.

• Learned aspects of in-studio and field television production.

• Attended press conferences to obtain data for broadcast.

• Conducted interviews with professionals and locals for broadcast news stories.

• Captured and obtained b-roll footage with professional
broadcasting cameras.

• Prepared and hosted on air content in sports, music, and entertainment.

• Met with Program Director(s) on a regular basis to review on-air performance and establish on-going goals for the show(s.)

• Operated the audio board for various live and taped programs and edited audio on Audacity for on-air use.

• Ensured studio sound equipment was functioning properly during programs.

• Screened incoming calls and selectively chose callers to go on-air, for the purpose of enhancing program content.

•Wrote and submitted accurate, engaging, and fact-checked stories.

•Researched and put together timely sports articles for Brooklyn College Men’s and Women’s basketball team for the print and online newspaper.

•Attended editorial meetings and pitched story ideas for various subjects

•Gathered multimedia components such as photos and videos and conducted interviews for each story.