Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Williams

Evansville,IN

Summary

Driven Medical Office Assistant with a proven track record at Deaconess Clinic, enhancing operational efficiency and patient satisfaction. Expert in HIPAA regulations and medical reception, with a knack for multitasking and maintaining meticulous attention to detail. Demonstrated success in improving electronic medical records accuracy and streamlining patient scheduling processes. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 12 years of relevant work experience to your team. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Medical Office Assistant

Deaconess Clinic
02.2022 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Updated patient information and insurance details for accurate electronic medical records.

Clerical Associate

Deaconess Hospital
03.2014 - 02.2022
  • Ensured accurate data entry and maintained up-to-date records for improved operational efficiency.
  • Maintained strict confidentiality when handling sensitive information, ensuring compliance with company policies.
  • Managed daily office tasks such as answering phones, scheduling appointments, and maintaining inventory levels to ensure smooth operations.
  • Developed correspondence letters, memos, and emails.
  • Improved internal communication by acting as liaison between various departments during project collaborations.

Childcare Teacher

Deaconess Daycare
04.2009 - 03.2014
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.

Education

Bachelor of Science - Business Administration Healthcare Admin

WGU
Utah
12.2025

Associate of Applied Science - General

Henderson Community College
Henderson, KY
05.2019

Skills

  • Multitasking and Organization
  • Computer Skills
  • Problem-Solving
  • HIPAA Regulations
  • Attention to Detail
  • Medical Reception
  • Understanding of medical terminology
  • Positive Attitude
  • Insurance Verification
  • Phone and Email Etiquette
  • Patient Referrals
  • Payment collection and processing

Timeline

Medical Office Assistant

Deaconess Clinic
02.2022 - Current

Clerical Associate

Deaconess Hospital
03.2014 - 02.2022

Childcare Teacher

Deaconess Daycare
04.2009 - 03.2014

Bachelor of Science - Business Administration Healthcare Admin

WGU

Associate of Applied Science - General

Henderson Community College
Lauren Williams