Lauren Williams
Saint Louis,MO
Summary
Top Performing, Personal Banker Specialist, specialized in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers.
Overview
8
8
years of professional experience
Work History
Personal Banker Specialist
Commerce Bank
06.2021 - Current
- I am motivated to achieve my goals as a banker
- I have a good attention to detail and am operationally savvy
- Processed deposits, withdrawals and ACH transfers accurately.
- Followed up with customers to gather feedback and provide additional assistance.
- I pride myself on being organized in the workplace and casting a positive shadow amongst my team and other teams I have assisted
- I can deescalate a situation and handle it in a professional manner
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- I maintain a good relationship with clients across multiple branches
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Remained current with training and sought new training opportunities to further personal growth.
- Trained fellow bankers to perform cross-training exercises with experienced workers.
Customer Service
Best Buy
10.2019 - 05.2021
- I communicate with customers about dealing with issues that may arise
- Ensuring that the customer and I can stay calm in stressful situations
- Having patience dealing with issues
- Empathy and truly care for customers
- Sales Consultant Quick learner on all things technology
- Set goals everyday for myself
- Listen and understand the customers' needs/wants
- Ensuring to find a solution to the customer's reason for the visit
- Always having a clean and stocked workstation at all times
- Skills with upselling necessary products to customers.
Shift Leader
Papa Johns
01.2017 - 10.2019
- I ensure my team can create quality with a time limit at our hands
- Management of the staff and routing all employees into position as things begin to pick up with business is a strong suit of mine
- I can resolve guests' questions quickly and on the spot
- I work well with a team of people.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
Beauty Advisor
Sephora
04.2019 - 09.2019
- I work with clients to find the best makeup, skincare, and other questions they may have about products
- I have clear product knowledge
- I work with customer's skin sensitivities and personal preferences to help them find the best products for them.
- Processed payments, entering sales in register for prompt customer service.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Sales Associate
Old Navy
06.2016 - 05.2017
- Worked with putting away stock
- Helped customers with their questions
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
General Studies -
Mehlville Senior High School
06.2018
Skills
- Self motivated
- Fast learner
- Results focused
- Hard and dedicated worker
- Works well with others and works well alone
- Sales and inventory knowledge
- Customer Service
- Problem Solver
- Leadership
- Product Knowledge
- Stress Management
- Computer Literacy
- Positive Language
- Active Listening
- Coaching
- Fraud prevention
Hobbies and Interests
- Computers
- Writing
- Photography
- Reading
Timeline
Personal Banker Specialist
Commerce Bank
06.2021 - Current
Customer Service
Best Buy
10.2019 - 05.2021
Beauty Advisor
Sephora
04.2019 - 09.2019
Shift Leader
Papa Johns
01.2017 - 10.2019
Sales Associate
Old Navy
06.2016 - 05.2017
General Studies -
Mehlville Senior High School
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