Lauren Williams
Beavercreek,OH
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in hiring, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Administrative Support Team
Macy's
09.2023 - Current
- Coordinate distribution of all incoming communications (including faxes, e-mails, memos, letters, newsletters, and phone calls) whether from customers, employees, management, or the general public
- Coordinate all functions of the hiring process including prescreening applicants, correspondence with applicants, and scheduling interviews with store management
- Input employment data in the Job Requisition System and handle all new hire paperwork, orientation, and training sessions
- Balance vault and store checkbook and perform other cash functions on a daily basis
- Complete weekly store newsletter, maintain store bulletin board program, and organize store recognition allies
FedEx Package Handler
FedEx Ground
12.2020 - 01.2022
- Assembled, sealed, and loaded packages into correct trucks.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Lounge Agent
Escape Lounges / MAG USA
09.2020 - 12.2020
- Trained new team members on company policies, procedures, and best practices in customer service excellence.
- Managed reservations and cancellations, maintaining accurate records for guest arrivals and departures.
- Assisted travelers with special requests, ensuring a comfortable and enjoyable experience during their stay.
- Conducted regular assessments of customer feedback to identify areas for improvement within the lounge operations.
- Collaborated with team members to maintain a clean, organized, and welcoming lounge environment.
Assistant Office Manager
Cox Drywall
04.2018 - 01.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Assistant General Manager
Taco Bell
06.2015 - 09.2020
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Education
Certificate - Basic Business And Web Applications
Penn Foster Career School
Scranton, PA05.2024
High School Diploma -
Campbell County High School
Alexandria, KY05.2017
Skills
- QuickBooks
- Staff Training and Development
- HR policies and procedures
- Office Management
- Human Resources
- Scheduling appointments
- File Management
- Data entry proficiency
- Food Preparation
- Warehouse Experience
Timeline
Administrative Support Team
Macy's
09.2023 - Current
FedEx Package Handler
FedEx Ground
12.2020 - 01.2022
Lounge Agent
Escape Lounges / MAG USA
09.2020 - 12.2020
Assistant Office Manager
Cox Drywall
04.2018 - 01.2019
Assistant General Manager
Taco Bell
06.2015 - 09.2020
Certificate - Basic Business And Web Applications
Penn Foster Career School
High School Diploma -
Campbell County High School
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