Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Lauren Williamson

Racine,WI

Summary

Dynamic sales associate with a proven track record at Goodwill, excelling in customer service and cash handling. Recognized for building strong customer relationships and enhancing satisfaction through effective problem-solving and teamwork. Skilled in POS operation and committed to maintaining high standards, contributing to a welcoming and efficient shopping environment.

Overview

2
years of professional experience

Work History

Goodwill

Sales Associate and Cashier
09.2024 - Current

Job overview

  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Menards

Cashier
10.2023 - 07.2024

Job overview

  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Union Grove High School
Union Grove, WI

High School Diploma

University Overview

  • Honor Roll [Semester 1/ Year 9 - Semester 2/ Year 12]
  • 3.912 GPA
  • Ranked in Top 22.5% of class

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Money handling
  • Flexible schedule
  • Verbal/written communication
  • Conflict resolution
  • Product sales
  • Complex Problem-solving
  • POS system operation

Timeline

Sales Associate and Cashier
Goodwill
09.2024 - Current
Cashier
Menards
10.2023 - 07.2024
Union Grove High School
High School Diploma

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Lauren Williamson