Lauren Wilson
Dallas
Summary
Dedicated and self-directed Office Manager with diverse experience in organizations of all sizes and across multiple industries. Technologically-savvy with proven ability to quickly master new software and systems. Excellent communication and team collaboration skills to deliver complex projects in deadline-driven environments. Seasoned well in offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
18
18
years of professional experience
Work History
Administrative Office Manager
John Watson Landscaping and Design
02.2024 - 05.2025
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Designed office space and worked with construction and utility contractors.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
- Updated reports, managed accounts, and generated reports for company database.
- Created organized filing system to manage department documents.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Created reports, presentations and other materials for executive staff.
- Negotiated and executed contracts on behalf of department.
- Organized and updated databases, records and other information resources.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Administrative Assistant/Administrative Office Manager
Just Imagine Clean And Design
01.2015 - 01.2023
- Organized personal and professional calenders and supplied reminders of meetings, events, and customer contact.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Managed accounts payable and receivable for company grossing $300,00 per year.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Coordinated travel arrangements, including booking airfare, hotel and ground transportation. Along with the daily personal needs.
- Handled client correspondence and tracked records to foster company efficiency.
Office Manager/Paralegal
Joyce Lindauer PLLC
01.2023 - 02.2024
- Oversaw office inventory, filing, and clint folders.
- Scheduled all calenders for attorney meetings and court dates.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Prepared legal briefs, motions, and pleadings.
- Improved customer satisfaction with monitoring calls for the attorneys.
- Monitored front areas so that questions could be promptly addressed.
Office Manager
The Lasalle Group
03.2013 - 01.2015
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Compared vendor prices and negotiated for optimal savings.
- Handled all incoming business and client requests for information.
Customer Service Manager
Dymatize Enterprises LLC
02.2007 - 12.2012
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.
Education
BSBA - Bachelor of Science in Business Administration
University Of Houston - Downtown
Houston, TXAssociate of Applied Science - Paralegal
Center For Advanced Legal Studies
Houston, TXSkills
- Contract agreement preparation
- Purchase orders organization
- Project Management
- Conference planning
- Quality assurance
- Social media knowledge
- Administrative support
- Time management
- Filing
- Letter preparation
- Reception oversight
- Expense reporting
- Database administration
- Payroll processing
- Proposal writing
- Relationship building
Timeline
Administrative Office Manager
John Watson Landscaping and Design
02.2024 - 05.2025
Office Manager/Paralegal
Joyce Lindauer PLLC
01.2023 - 02.2024
Administrative Assistant/Administrative Office Manager
Just Imagine Clean And Design
01.2015 - 01.2023
Office Manager
The Lasalle Group
03.2013 - 01.2015
Customer Service Manager
Dymatize Enterprises LLC
02.2007 - 12.2012
Associate of Applied Science - Paralegal
Center For Advanced Legal Studies
BSBA - Bachelor of Science in Business Administration
University Of Houston - Downtown
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