Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Wilson-Novak

Wayne,NJ

Summary

Talented Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Detail-oriented financial professional with 22 years of industry experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Branch Manager/ Loan Originator

Aceland Mortgage
Wayne, NJ
06.2022 - Current
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Monitored financial performance of the branch on a monthly basis.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Identified opportunities for process improvement initiatives within the branch.
  • Participated in community events to promote brand awareness.
  • Supported outside sales force in servicing and obtaining new business.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.
  • Coordinated approval or rejection of lines of credit or commercial, real estate or personal loans.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Initiated contact with clients throughout the loan process in order to keep them informed of progress.
  • Developed loan contracts and explained contract terms to clients.
  • Informed customers of loan application requirements and deadlines.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Reviewed applications for accuracy and completeness prior to submission to underwriting.
  • Educated customers on various mortgage products available in order to meet their financial objectives.

Branch Manager

PLS Mortgage
Randolph, NJ
04.2019 - 06.2022
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Monitored financial performance of the branch on a monthly basis.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Conducted regular performance reviews for all employees in the branch.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Managed staff scheduling, hiring and training processes.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Supported outside sales force in servicing and obtaining new business.
  • Ensured compliance with established policies, procedures and regulations governing banking operations.

Office Manager/ Loan Processor Manager

Loandepot/ King Mortgage Corp.
Fairfield, NJ
08.2002 - 04.2020
  • Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Set up debt payment plans based on client credit, income and assets.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Provided excellent customer service while responding promptly to inquiries from applicants, lenders and brokers.
  • Verified accuracy of closing figures prior to disbursement of funds.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Prepared loan documents including promissory notes, deeds of trust, mortgage insurance policies and truth-in-lending statements.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
  • Analyzed loan applications and supporting documents to determine eligibility for approval.
  • Recruited and trained new employees to meet job requirements.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Coded and entered daily invoices with in-house accounting software.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Analyzed business performance data and forecasted business results for upper management.

Education

High School Diploma -

Wayne Valley High SChool
Wayne, N.J.
06-2003

Skills

  • Account Analysis Expertise
  • Branch Operations Management
  • Excels in Team Leadership
  • Shift Scheduling
  • Performance Reviews
  • Relationship Building and Management
  • Work Prioritization
  • Proficient in Word, Excel, Calyx, Lending Pad, DU/LP Systems
  • Customer Service
  • Process Improvement
  • Operational Reports
  • Excellent Work Ethic
  • Team Player
  • Dependable
  • Operations Management

Certification

  • NMLS in NJ, PA, FL

Timeline

Branch Manager/ Loan Originator

Aceland Mortgage
06.2022 - Current

Branch Manager

PLS Mortgage
04.2019 - 06.2022

Office Manager/ Loan Processor Manager

Loandepot/ King Mortgage Corp.
08.2002 - 04.2020

High School Diploma -

Wayne Valley High SChool

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Lauren Wilson-Novak