Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Wilson Johnson

Chicago,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Also,being Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Homecare Aide

Help At Home Senior Care
05.2022 - 05.2025
  • Provided companionship to patients, fostering positive relationships and emotional wellbeing.
  • Assisted patients with daily living activities, promoting independence and quality of life.
  • Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Managed medication schedules for patients, ensuring proper administration and adherence to prescribed treatments.
  • Ran errands for patients, did shopping, and picked up other necessities.
  • Scheduled and accompanied clients to medical appointments.
  • Enhanced patient comfort by providing attentive and personalized home care services.
  • Followed nutritional plans to prepare optimal meals.
  • Monitored changes in clients' conditions to report concerns to supervisor.

Housekeeping Aide

Wentworth Rehabilitation & Health Care Center
03.2019 - 05.2022
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.
  • Performed deep-cleaning tasks on a regular basis, ensuring the long-term preservation of hotel assets such as furniture and fixtures.
  • Promoted safety awareness among team members through proper use of equipment and chemicals during cleaning tasks.
  • Conducted routine inspections of guest rooms and public spaces to ensure adherence to cleanliness standards.

Security Officer

Titan Security Solutions
01.2016 - 02.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Education

High School Diploma -

Hirsch Metropolian Highschool
7915 S Ingleside
06.2014

Skills

  • Report Writing

  • Incident Reporting

  • Security Guard License

  • Basic Housekeeping

  • General security

  • CCTV Surveillance

  • CCTV Monitoring

  • Detail Oriented

  • Surveillance

  • Emergency Response

  • Superior customer service

  • Teamwork

  • Cleaning and organizing abilities

  • Customer Service

  • Housekeeping

  • First aid and safety

  • Elder Care

  • Home Health Aide

Timeline

Homecare Aide

Help At Home Senior Care
05.2022 - 05.2025

Housekeeping Aide

Wentworth Rehabilitation & Health Care Center
03.2019 - 05.2022

Security Officer

Titan Security Solutions
01.2016 - 02.2019

High School Diploma -

Hirsch Metropolian Highschool

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Lauren Wilson Johnson