Summary
Overview
Work History
Education
Skills
Accomplishments
Yoga and meditation
Timeline
Generic

Lauren Wingo

Mesa,AZ

Summary

Driven, motivational, and loyal. Worked in food and customer service industry for past 16 years. Dedicated to providing superior guest experience. Enthusiastic and positive leadership approach inspired dedicated, customer-focused teams. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee with excellent motivational leadership skills and I successfully communicate duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

12
12
years of professional experience

Work History

Shift Leader

Dunkin
Mesa, AZ
08.2021 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues. Offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Oversaw talented team by actively communicating project information, remedying issues, and delivering positive feedback.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Defined clear targets and objectives and communicated to other team members.
  • Effectively supervised at least seven personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Strategized to promote exceptional customer service and create positive environment for employees and clients.

Server

Applebee's Grill + Bar
Mesa, AZ
08.2014 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Asked customers for feedback, solved problems, provided additional items and communication throughout meal.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Answered customers' questions, recommended items and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Barista

Starbucks
San Diego, CA
10.2010 - 02.2013
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Educated coworkers and customers about new products.
  • Cultivated to recall customers' names and address each by name.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Set and achieved goals for professional development and advancement.

Shift Lead

Baskin Robbins
San Diego, CA
09.2007 - 02.2011
  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Education

Associate of Arts - Counseling Psychology

Maricopa Community Colleges - Mesa Community College
Mesa, AZ

High School Diploma -

Mount Carmel High School
San Diego, CA
06.2009

Skills

  • Interpersonal Relations
  • Assigning Work
  • Technical Proficiency
  • Administration and Reporting
  • Verbal and Written Communication
  • Quality Standards
  • Customer Service Management
  • Team Leadership
  • Role Modeling and Team Member Motivation
  • Handling Customer Complaints and Guest Satisfaction
  • Managing Cash Register
  • Creative Solutions

Accomplishments

    Received an award from Mesa Community college math department on March 10, 2022 for being a demonstrating my commitment to excellence, mathematical ability, solid work ethic, and study skills.

    I have been nominated as of 2022 by the National Society of Collegiate Scholars for membershop in recognition to my commitment to the ideals of scholarship, leadership, and sevice.

Yoga and meditation

I love to ground myself, sometimes multiple times a day, with yoga and meditation. It helps focus me and keep myself thinking positive.

Timeline

Shift Leader

Dunkin
08.2021 - Current

Server

Applebee's Grill + Bar
08.2014 - 03.2020

Barista

Starbucks
10.2010 - 02.2013

Shift Lead

Baskin Robbins
09.2007 - 02.2011

Associate of Arts - Counseling Psychology

Maricopa Community Colleges - Mesa Community College

High School Diploma -

Mount Carmel High School

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Lauren Wingo