Lauren Woods

Supported and assisted team members in handling guest inquiries and requests in resolving guest complaints.

• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
• Protected business, team members and customers by monitoring alcohol consumption.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Accurately operated cash register to process customer payments.
• Oversaw balancing of my own cash drawer, reconciled transactions and deposited all earnings into establishment's bank at end of shift.
• Delivered exceptional guest experiences through attentive service and quick response to issues.
• Assisted in timely food delivery and guest requests.
  Maintained stock levels of cups, lids, straws and condiments throughout shift.

• Operated scanning equipment to track orders and shipments
• Loaded and unloaded pallets quickly and safely, managing work load priorities
• Checked accuracy of product packaging and labeling, rectifying any issues.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Assisted staff in shipping processes such as proper handling and storage.
• Organized storage areas to optimize materials movements.
• Moved shipment materials to and from designated areas using lift and hand trucks.
• Loaded and strapped shipments into place on trucks
  Followed all safety and security protocols to minimize risk of injury

• Greeted guests, promoted specials and took orders.
• Trained team members to prepare sandwiches and other items according to instructions.
• Executed sandwich artistry duties with very low occurrence of errors.
• Operated manual and electric appliances to peel, slice and trim food.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Accurately operated cash register to process customer payments.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

• Complied with health and safety codes to protect staff and customers.
• Packaged and labeled baked goods with accurate descriptions and ingredients.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
• Filled out inventory and production sheets and informed head baker of stock levels.
• Mixed icing and other toppings by reading recipes, scaling and measuring ingredients and operating mixer.
• Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
• Prepared assortment of chocolate bark, truffles and other hand dipped and molded chocolates.