Lauren Woodward
Colorado Springs,CO
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician - Neuro Trauma Intensive Care Unit
UCHealth Memorial Hospital Central
02.2023 - 07.2024
- Assist patients in performing ADLs, including toileting, feeding, personal hygiene upkeep, and dental care
- Reposition and transport patients throughout hospital and ensure compliance with protocols for patient safety
- Collaborate with RNs and healthcare professionals to coordinate patient intake, gather medical data, and create electronic medical records (EHR)
- Coordinate with registered nurses to administer medication, monitor vital signs, remove IVs and catheters, and evaluate patient symptoms to develop treatment plans
- Gather patient samples for laboratory testing, organize and label specimens, and ensure compliance with lab safety protocols
- Deliver support to healthcare teams and nurses for patient intake and discharge, which includes gathering information on medical histories and coordinating patient transport
- Provide training to new patient care technicians, medical assistants, and nursing assistants on Covid-19 safety protocols, hospital procedures, and patient care standards
- Ensure compliance with Covid-19 safety protocols and disease prevention policies during family visitations and patient transport
Health Insurance Broker - Self Employed
Vestram Health
06.2021 - 02.2023
- Tailored fully customized health insurance plans to fit the needs of the client, using contracts with Colorado's state marketplace, private health insurance companies, and cost sharing organizations
- Offered strong customer service skills, keeping customers satisfied and ensuring proper education on traditional and non-traditional insurance plan options
- Upheld strong relationships through networking and involvement with both business-to-customer and business-to-business clientele
- Performed monthly, biannual, and annual policy reviews for all existing clients, adjusting plan details as appropriate
- Continuously conducted research on the ever-changing world of health insurance in the United States, as well as Colorado and other relevant licensed states' insurance plans
Mental Health Associate - Psychiatric Rehabilitation Unit
Human Services Center
09.2020 - 05.2021
- Collaborated with mental health professionals, including registered nurses, therapists, and social workers, to ensure coordinated care and effective interventions for patients
- Monitored and documented patient progress, behaviors, and responses to interventions using an electronic health record (EHR) for treatment team review
- Proven success record in conducting group dialectical behavioral therapy (DBT) sessions focused on building coping skills, emotional regulation, and social interaction
- Provided therapeutic support to individuals with mental health conditions through 1-on-1 case management in a residential treatment facility
- Volunteered as an associate on the hospital's Covid-19 unit as needed to ensure health and safety for both patients and staff
- Responded efficiently to high risk code situations, referring to safety training in order to diffuse unsafe patient and staff conditions
- Ensured continuing education through DBT coursework and crisis prevention training
Pilates Instructor - Dublin & Briargate Locations
Club Pilates
05.2019 - 08.2020
- Developed engaging Pilates training programs and class formats, provided instruction on reformers, TRX, and other Pilates equipment, and motivated clients using positive reinforcement
- Encouraged clients to purchase class packages as well as necessary equipment and attire for maximum benefit of their Pilates practice
- Consistently achieved 100% class booking levels by creating a high-energy, enjoyable, and flexible learning environment
- Followed all company and center health and safety guidelines for the safety of both clients and staff
- Provided education to clients on training form, at-home exercises, and easy to grasp modifications, which included teaching students to identify muscle groups and maximize the effectiveness of Pilates training sessions
- Built a safe and inclusive learning environment for clients across various cultural backgrounds and fitness levels and tailored instruction to the needs of individual clients
- Monitored client progress and aided clients in gaining muscle, losing fat, and finding an appropriate personal balance
Lead Guest Services Associate - Stetson Hills & Ivywild Locations
European Wax Center
10.2016 - 08.2020
- Teamed with franchise owner, district manager, and center managers to ensure consistent training and fair pay for all employees across locations
- Assisted in the running of monthly meetings for 15+ staff members to guarantee understanding of ongoing sales, product training and assessment of goal metrics
- Worked closely with district and center managers to perform additional research on different types of buyers, sales methods, as well as similar topics, and used this information for ongoing sales training for all staff members
- Proven track record of top sales, including being the #1 sales associate in the region in multiple quarters of the year, each year
- Executed company policies, procedures, and safety standards to ensure proper compliance by staff members
- Created and standardized a system to keep a clean and safe work environment, resulting in a measurable increase in team satisfaction and safety
- Oversaw the work of 15+ employees on a daily basis, verifying procedures in place were being followed and supporting employees with training and day-to-day responsibilities
- Aided in organizing and running networking and sales events which fostered new relationships with clients and helped maintain relationships with existing clients
Education
Bachelor's of Arts - Psychology
University of Colorado Colorado Springs
Colorado Springs, Colorado06-2020
Skills
- Teamwork and collaboration
- Cultural awareness
- Crisis Intervention
- Behavioral health
- Documentation skills
- Recordkeeping strengths
Certification
Certified Nursing Assistant - DORA Colorado September, 2020
Basic Life Support/First Aid - Red Cross, September 2020
Pilates Instructor - Club Pilates, March 2019
Timeline
Patient Care Technician - Neuro Trauma Intensive Care Unit
UCHealth Memorial Hospital Central
02.2023 - 07.2024
Health Insurance Broker - Self Employed
Vestram Health
06.2021 - 02.2023
Mental Health Associate - Psychiatric Rehabilitation Unit
Human Services Center
09.2020 - 05.2021
Pilates Instructor - Dublin & Briargate Locations
Club Pilates
05.2019 - 08.2020
Lead Guest Services Associate - Stetson Hills & Ivywild Locations
European Wax Center
10.2016 - 08.2020
Certified Nursing Assistant - DORA Colorado September, 2020
Basic Life Support/First Aid - Red Cross, September 2020
Pilates Instructor - Club Pilates, March 2019
Bachelor's of Arts - Psychology
University of Colorado Colorado Springs
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