Lauren Wren
South Weber,UT
Summary
Friendly, adaptable, and detail-oriented with a passion for creating great guest experiences. Fluent in Portuguese and proficient in Spanish. I am comfortable in fast-paced environments, I thrive on making people feel welcome. Balancing full-time studies with work, I bring strong organization, communication, and problem-solving skills to every role.
Overview
6
6
years of professional experience
Work History
Back of House Team Member
BYU Dining Services
Provo, UT
01.2025 - Current
- Collaborated with front of house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Inspected kitchen equipment regularly for functionality and cleanliness.
- Cleaned and sanitized kitchen equipment, utensils and work stations.
- Supported chefs in food production, ensuring that all dishes were cooked to customer satisfaction.
- Maintained cleanliness and organization in the kitchen, adhering to health and safety standards.
- Implemented food waste reduction strategies, contributing to cost savings and environmental sustainability.
English Instructor
Church of Jesus Christ of Latter Day Saints
Goiania, Brasil
11.2022 - 05.2024
- Led general English, literature and creative writing classes during semester.
- Selected and revised course curricula to meet current instructional demands.
- Attended and participated in staff meetings to learn new teaching strategies and brainstorm ideas to improve classroom presentations.
- Worked with students individually to address areas of concern.
- Created exciting lessons on course material to educate and engage students in classroom.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Coached students, offering one-on-one tutoring to improve linguistics and pronunciation.
- Reviewed student work and provided constructive feedback for improvement.
Receptionist
Beyond Spa
Layton, UT
02.2022 - 10.2022
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Answered and directed incoming calls using multi-line telephone system.
- Greeted customers, answered general questions and directed to appropriate locations.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled and confirmed appointments.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Ladies Golf Instructor
Cranfield Golf Course
Syracuse, UT
03.2019 - 08.2022
- Guided clients with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.
- Provided feedback on form, technique and strategy to clients seeking to improve their golf game.
- Educated athletes in rules, strategies, sportsmanship and performance principles.
- Conducted exercising drills to improve flexibility, stamina and strength of each player.
- Coached clients on course management strategies for playing different courses under varying weather conditions.
- Adhered strictly to rules and regulations of activities department and district.
Shift Manager
Jamba Juice
Layton, UT
08.2021 - 02.2022
- Maintained cleanliness and organization of work area.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Conferred with management and subordinates to resolve problems or complaints.
- Helped employees accomplish tasks during peak periods.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Developed and maintained positive working relationships with staff, customers, and vendors.
Shift Manager
Chik fil A
Riverdale, UT
07.2020 - 03.2021
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Maintained cleanliness and organization of work area.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Conferred with management and subordinates to resolve problems or complaints.
- Helped employees accomplish tasks during peak periods.
- Taught staff upselling techniques to meet revenue targets.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Inspected work areas regularly for cleanliness and organization standards.
Education
Basic Esthetics License -
Davis Technical College- School of Esthetics
Kaysville, UT05.2022
Some College (No Degree) - Second Major in Portuguese
Brigham Young University- Marriott School of Business
Provo, UTSkills
- Scheduling
- Staff management
- Assertiveness
- Handling complaints
- Memory retention
- Personal presentation
- Reception desk management
- Record preparation
- Organization skills
- Greeting and seating clients
- Professional demeanor
- Service-oriented mindset
- Multitasking and prioritization
- Calm demeanor
- Positive and professional
- Front desk operations
Languages
Portuguese
Full Professional
Spanish
Limited
References
References available upon request.
Timeline
Back of House Team Member
BYU Dining Services
01.2025 - Current
English Instructor
Church of Jesus Christ of Latter Day Saints
11.2022 - 05.2024
Receptionist
Beyond Spa
02.2022 - 10.2022
Shift Manager
Jamba Juice
08.2021 - 02.2022
Shift Manager
Chik fil A
07.2020 - 03.2021
Ladies Golf Instructor
Cranfield Golf Course
03.2019 - 08.2022
Basic Esthetics License -
Davis Technical College- School of Esthetics
Some College (No Degree) - Second Major in Portuguese
Brigham Young University- Marriott School of Business
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