Lauren Wright

• Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Provide primary customer support to internal and external customers.
• Provide information regarding charge accounts and loyalty programs.
• Communicate with vendors regarding backorder availability, future inventory and special orders.
• Assist customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Recommend products to customers, thoroughly explaining details to fit their needs.
• Consult with outside parties to resolve discrepancies and find effective solutions.
• Answer constant flow of customer calls with minimal wait times.
• Offer advice and assistance to customers, paying attention to special needs or wants.
• Accomplish multiple tasks within established timeframes.
• Cross-train existing employees to maximize team agility and performance.
• Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands, and employee needs.
• Evaluate employees' strengths/weaknesses and assign tasks based upon experience and training.

• Assist customers with special order requests, and arranging merchandise pick-up.
• Provided ongoing customer service.
• Restock and organize merchandise on display.
• Assist customers complete purchases, locate items and join reward programs.
• Answer questions about store policies and addressed customer concerns.

• Prepare merchandise for sales floor by pricing, tagging, and displaying.
• Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
• Create stunning displays to capture customer attention, and increase sales.
• Cleaned, closed and secured store at end of shift.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Worked at multiple Navy Exchanges during this time period. At each location I was cross trained to work in all departments.